Global Operations Engineer (Product & Change Management)
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About this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
GLOBAL OPERATIONS ENGINEER (PRODUCT & CHANGE MANAGEMENT)
Starlink is delivering high-speed broadband internet around the world. This role combines traditional business planning and analysis with broader business strategy and decision-making, offering direct support to Starlink leadership. The Global Operations team sits at the heart of daily operations, driving both near-term execution and long-term planning. In this position, you will analyze data, craft actionable recommendations, and lead cross-functional efforts to make and implement key decisions.
RESPONSIBILITIES:
- Guide planning and resource management across multiple verticals of Starlink for product and change management, including development of business models.
- Identify initiatives for improvement of Starlink's business outlook, including developing, tracking, and executing business initiatives with Starlink's leadership.
- Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources.
- Collaborate and partner with cross functional teams to build a strong network across departments and external resources to ensure product compliance.
- Define processes and build tooling to support the expansion of resources while maintaining or reducing risks and remediating gaps in change management workflows.
- Work with stakeholders to improve value streams and operation efficiencies for broader company impact and the scaling of systemic updates.
BASIC QUALIFICATIONS:
- Bachelor’s degree in STEM, business, economics, or finance.
- 2+ years of experience in operations/process improvements.
- 2+ years of experience with Excel, SQL, and Python.
PREFERRED SKILLS AND EXPERIENCE:
- Demonstrated success working in an environment with competing priorities and aggressive schedules.
- Experience leading complex operational and strategic initiatives.
- Proficiency with statistics, data analysis, and data visualization.
- Ability to define and manage a project independently.
- Experience with inventory, product, capacity planning (including MRP/ERP systems).
- Experience with lean, six sigma, and other related production principles.
- Experience using various programming languages (e.g. Python, JavaScript, R, C#, SQL).
- Strong written and verbal communication skills, particularly with senior business leaders.
ADDTIONAL REQUIREMENTS:
- Willingness to travel up to 50%.
- Must be willingness to work extended hours and/or weekends as needed.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
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