Global Technical Service Manager (m/f/d)

Take on the role of Global Technical Service Manager to lead and optimise Sonova’s global technical service, repair, and refurbishment operations. Oversee service excellence across the product lifecycle and manage vendor performance. Ideal for candidates with strong technical service leadership experience and expertise in global operations.

Skills

• technical service management
• repair operations
• vendor management
• service level agreement management
• budget management
• root cause analysis
• continuous improvement methodologies
• standard operating procedures
• technical documentation
• defect analysis
• capa support
• reverse logistics
• quality standards
• stakeholder management
• cross-functional collaboration
• english fluency