Group Operations Manager

Job Summary

The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Key Responsibilities

 Own end to end service, contract, and relationship management for client accounts • Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments • Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting • Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation • Drive continual service improvement, risk mitigation, and service excellence • Manage financial governance including billing, credits, and financial health checks • Support portfolio growth and demand management aligned to client IT and business strategy • Enable operational readiness through effective service operations, resourcing, and process execution

Skill Requirements

Service & program management, strong business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.

Other Requirements

Google suite,Power Point, Excel, Outlook, Word, Teams (Intermediate)

Service & program management, strong business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.\\\\r\\\\n\\\\r\\\\nJD:\\\\r\\\\nRole, Purpose, and Scope: The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. \\\\r\\\\n\\\\r\\\\nMain departmental relationships: SMDE\\\\r\\\\nClient/vendor relationships: Internal and External Stakeholders \\\\r\\\\n\\\\r\\\\nResponsibilities:\\\\r\\\\n\\\\r\\\\n• Own end to end service, contract, and relationship management for client accounts\\\\r\\\\n• Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments\\\\r\\\\n• Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting\\\\r\\\\n• Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation\\\\r\\\\n• Drive continual service improvement, risk mitigation, and service excellence\\\\r\\\\n• Manage financial governance including billing, credits, and financial health checks\\\\r\\\\n• Support portfolio growth and demand management aligned to client IT and business strategy\\\\r\\\\n• Enable operational readiness through effective service operations, resourcing, and process execution\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nEducation Requirements: \\\\r\\\\nMin/Preferred \\\\r\\\\nEducation Level: Bachelor’s or equivalent degree \\\\r\\\\n\\\\r\\\\n Additional Skills Required \\\\r\\\\nLanguages English (Verbal and Written) Proficiency Level - 90%/C1\\\\r\\\\n\\\\r\\\\nGoogle suite,Power Point, Excel, Outlook, Word, Teams (Intermediate)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nCandidate Background: Skills, Knowledge, and Abilities: \\\\r\\\\n\\\\r\\\\nMin/Preferred: Skills, Knowledge, Abilities and Experience \\\\r\\\\nMinimum: 2-3 years of related service management experience \\\\r\\\\nMinimum: Strong organizational, presentation, and problem-solving skills \\\\r\\\\nMinimum: Business and Financial acumen \\\\r\\\\nMinimum: Ability to communicate with multiple levels of leadership \\\\r\\\\nMinimum: Demonstrated skills in Google product suite, including PowerPoint, Excel & Word \\\\r\\\\nPreferred: Telecommunications knowledge/experience