Guest Experience Agent, Season 2027 - Villa Beatrice a Belmond Hotel Portofino

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino.

Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.

We are looking for the next season 2027, a Guest Experience Agent to join our dedicated team at Villa Beatrice.

This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality. 

He/She will reports a Villa Manager.

Main duties & responsibilities: 

• Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards; 
• Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay; 
• Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience; 
• VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay; 
• Relationship Building: Foster meaningful relationships with guests and colleagues; 
• Communication: Maintain clear communication between departments to efficiently resolve guest requests; 
• Personalization: Execute strategies to create unique and personalized guest experiences. 
  

Requirements

• Experience: At least 2 years in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences;
• Education: Bachelor's degree in Hospitality Management or a related field (preferred) ;
• Communication: Excellent written and spoken communication skills in Italian and English (additional languages are a plus);
• Luxury Standards: Passion and aptitude for luxury hospitality standards, proactive attitude, and a passion for exceptional guest service.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Guest Experience Agent;  
• Start date: March 2027 to End date: October 2027, with the aim of a continuous collaboration over subsequent seasons at Villa Beatrice and a career path;   
• Monthly gross salary + separate payslip for 13°,14° and TFR;    
• Accomodation in double room our staff house including breakfast;   
• Bus ticket as benefit for the contract period;    
• Staff cantine;   
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.   

About Belmond:

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.