Guest Service Associate - Front Office Buggy

Role :-

a.      Responsible Driving Buggy as per SOP.

b.     Maintenance and Cleanliness of Buggy.

c.      Luggage Handling.

d.     Guest Errands.

Duties &Responsibilities :-

(a)  Guest Orientation/Baggage’s :-

To ensure that all the guest bags are identified with room numbers and delivered to their respective rooms on time with utmost care.

(b)  Upkeep of Buggy & Maintenance:-

To ensure all the buggies are well maintained for guest use. Periodically cleaned and ensure battery levels are at maximum levels.

(c)   Upkeep of Buggy & Maintenance:-

Ensure that the buggies are cleaned every day and maintained as per the standards.

(d) Documentation:-

To Maintain the Quality Record register’s- Buggy Log Register/ Luggage Movement Register / Buggy Movement Register / Car Key Register .

(e) Lobby Operation:-

To take care of Lobby Flower arrangement & Upkeep of the Lobby Area.

(f)  Product Knowledge:-

Should have thorough knowledge of product & Resorts Operations.