Guest Service Associate - Housekeeping

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

Job Description

Key Responsibilities:

• Execute room cleaning operations in strict accordance with company standards and LRA requirements, ensuring all guest rooms are maintained to a defect-free condition
• Prepare and equip all guest rooms with linens and amenities according to established protocols
• Maintain professional and courteous interactions with guests at all times
• Communicate guest requests, messages, and concerns to supervisory staff in a timely manner
• Report all maintenance issues, missing items, and damaged property to the supervisor immediately
• Document and process all lost and found items according to established procedures
• Maintain comprehensive knowledge of housekeeping chemicals, cleaning methodologies, and safety protocols to ensure optimal hygiene standards
• Uphold rigorous personal hygiene standards and professional appearance
• Adhere to all scheduled cleaning cycles and deep-cleaning procedures
• Demonstrate proficiency in the proper operation and maintenance of housekeeping equipment and trolleys
• Ensure housekeeping trolleys are maintained in a clean, organized, and fully-equipped condition at all times
• Maintain all public areas including floor pantries, corridors, and fire exits in a clean and accessible condition
• Conduct regular inventory checks and assist supervisory staff with linen and amenity audits
• Execute start-of-shift and end-of-shift duties, including trolley replenishment, equipment cleaning, and area maintenance
• Comply with all key handling, lost and found, safety, and security procedures
• Protect and safeguard all hotel property and assets
• Report all maintenance concerns in guest rooms and public areas to appropriate personnel
• Execute all additional duties and assignments as directed by supervisory staff
• Adhere strictly to all company policies and operational decisions