Guest Service Representative
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What you'll do
- Lead by example on the restaurant floor
- Inspire the team to deliver exceptional service
- Create memorable experiences for every guest
- Play a key role in the day-to-day operation of the restaurant
- Lead shifts
- Ensure exceptional guest experiences are delivered consistently
- Coach and support colleagues
- Maintain high operational standards
- Respond confidently to the needs of the business as they arise
- Help create a positive, high-performing culture
- Ensure service runs smoothly
What they're looking for
- Passionate and warm personality
- Authentic approach
- Confident communicator
- Natural team player
- Ability to thrive in a fast-paced environment
- Proactive approach
- Commitment to excellence
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join a Global Brand with Exceptional Career Opportunities
At Fogo de Chão, we're proud to be part of a globally recognised restaurant brand with over 100 locations worldwide. As we continue our exciting growth journey across the UK, there's never been a better time to join us.
Benefits of being a Guest Service Representative at Fogo de Chão
- Industry-leading career development and genuine opportunities for internal progression as we continue to grow
- Enhanced maternity and paternity pay
- 50% brand discount on food and drink
- Free meals during breaks
- A complimentary meal for two every year to celebrate your work anniversary
- Earn tronc through TipJar and enjoy exclusive employee rewards and savings with TipJar Perks
- Employee Assistance Programme
- Company trips abroad and within the UK
- Christmas Day off, plus an annual team party night every January
The total package advertised is inclusive of a £12.90 hourly rate plus approximately £7.00 per hour in tronc.
We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative. You will lead by example on the restaurant floor, inspiring the team to deliver exceptional service and creating memorable experiences for every guest.
We believe it is our people who set us apart. If you are passionate, warm and authentic, we'd love to hear from you. You will be a confident communicator, a natural team player and someone who thrives in a fast-paced environment. With a proactive approach and a commitment to excellence, you will champion our values and help create an outstanding experience for both our guests and your colleagues.
More about the role
As a Guest Service Representative, you will play a key role in the day-to-day operation of the restaurant, leading shifts and ensuring exceptional guest experiences are delivered consistently. Working alongside the team, you will coach and support colleagues, maintain high operational standards and respond confidently to the needs of the business as they arise.
Reporting to the Senior Leadership team, you will help create a positive, high-performing culture while ensuring service runs smoothly, standards are upheld and every guest leaves with a memorable impression of Fogo de Chão.
This is a 35-hour contract based on an annual average, meaning your weekly hours may vary throughout the year to meet the needs of the business.
About Us
At Fogo de Chão, our vision is to bring the soul of Southern Brazilian hospitality to the heart of every city. We achieve this by igniting fire and joy in everything we do, caring deeply for one another and every guest we welcome.
As a globally recognised restaurant brand, we're proud of our heritage, passionate about developing our people and committed to creating memorable experiences through exceptional hospitality. As we continue to grow across the UK, we're looking for talented individuals who want to grow with us.
Company
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