Guest Service Representative
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What you'll do
- Greet and assist guests and students in a courteous and professional manner.
- Manage incoming phone calls and emails, providing information about our programs and services.
- Schedule and confirm appointments for beauty services and student consultations.
- Maintain accurate records of guest interactions and appointments.
- Resolve guest inquiries and concerns efficiently and effectively.
- Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery.
- Support administrative tasks as needed to enhance guest experience and operational efficiency.
What they're looking for
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Prior experience in customer service or guest relations is highly desirable.
- Strong communication skills and the ability to connect with a diverse audience.
- Excellent organizational skills and the capacity to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
- A positive disposition and dedication to providing outstanding service.
- Availability for flexible scheduling, including weekends and evenings as needed.
Nice to have
- Additional training in hospitality or customer service
- Familiarity with CRM systems
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join Our Team as a Guest Service Representative at Tricoci University!
About Tricoci University:
Tricoci University of Beauty Culture is a top-tier institution focused on beauty education, dedicated to providing students with the skills necessary for success in the beauty industry. We pride ourselves on our commitment to excellence in both education and service.
Position Overview:
As a Guest Service Representative, you will be the friendly face of Tricoci University, responsible for delivering exceptional customer service to students and guests. Your role is critical in ensuring a welcoming and positive atmosphere for all visitors to our campus.
Key Responsibilities:
- Greet and assist guests and students in a courteous and professional manner.
- Manage incoming phone calls and emails, providing information about our programs and services.
- Schedule and confirm appointments for beauty services and student consultations.
- Maintain accurate records of guest interactions and appointments.
- Resolve guest inquiries and concerns efficiently and effectively.
- Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery.
- Support administrative tasks as needed to enhance guest experience and operational efficiency.
Why Work With Us?
- Become part of a respected institution committed to student success and quality education.
- Thrive in a supportive work environment that values teamwork and collaboration.
- Opportunities for professional development and career growth within the beauty industry.
- Flexible hours that support work-life balance.
- Enjoy discounts on beauty products and services as an employee.
Requirements
Qualifications:
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Prior experience in customer service or guest relations is highly desirable.
- Strong communication skills and the ability to connect with a diverse audience.
- Excellent organizational skills and the capacity to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
- A positive disposition and dedication to providing outstanding service.
- Availability for flexible scheduling, including weekends and evenings as needed.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
Company
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