Guest Service Representative -Night
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What you'll do
- Greet students and guests warmly, providing assistance and information as needed.
- Manage incoming phone calls and respond to inquiries about our services and programs.
- Schedule and confirm beauty service appointments effectively.
- Maintain accurate documentation of guest interactions and service details.
- Resolve any concerns or requests from guests promptly and courteously.
- Collaborate with team members to ensure smooth operations during the night shift.
- Perform administrative duties to support overall guest services and operations as needed.
What they're looking for
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Excellent communication skills and ability to connect with a diverse clientele.
- Strong organizational skills with the ability to multitask effectively.
- Proficient in Microsoft Office Suite; familiarity with CRM software is advantageous.
- A positive attitude and a commitment to delivering exceptional service.
- Availability for night shifts, including weekdays and weekends as needed.
Nice to have
- Previous experience in customer service or guest relations is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Step into the Role of Night Guest Service Representative at Tricoci University!
About Tricoci University:
Tricoci University of Beauty Culture stands at the forefront of beauty education, committed to providing an exceptional learning environment for our students. We prioritize excellent service and strive to create unforgettable experiences for everyone who visits our campus.
Position Overview:
As a Night Guest Service Representative, your primary responsibility is to ensure that students and guests receive outstanding support and service during evening hours. With your friendly demeanor and exceptional customer service skills, you will create a warm and welcoming atmosphere for all who enter.
Key Responsibilities:
- Greet students and guests warmly, providing assistance and information as needed.
- Manage incoming phone calls and respond to inquiries about our services and programs.
- Schedule and confirm beauty service appointments effectively.
- Maintain accurate documentation of guest interactions and service details.
- Resolve any concerns or requests from guests promptly and courteously.
- Collaborate with team members to ensure smooth operations during the night shift.
- Perform administrative duties to support overall guest services and operations as needed.
Why Work With Us?
- Be part of a well-regarded institution focused on beauty education and student success.
- Experience a collaborative and supportive work environment.
- Opportunities for professional development and career advancement in the beauty industry.
- Flexible hours that promote work-life balance, specifically tailored for night shifts.
- Exclusive employee discounts on beauty services and products.
- Monday thru Friday 5:00-10:00pm est
Requirements
Qualifications:
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Previous experience in customer service or guest relations is preferred.
- Excellent communication skills and ability to connect with a diverse clientele.
- Strong organizational skills with the ability to multitask effectively.
- Proficient in Microsoft Office Suite; familiarity with CRM software is advantageous.
- A positive attitude and a commitment to delivering exceptional service.
- Availability for night shifts, including weekdays and weekends as needed.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI
Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.
Company
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