Guest Services - Front Desk Agent - Residence Inn, North Conway, NH
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What you'll do
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
What they're looking for
- Customer Service Experience
- Reliability
- Attention to detail
Nice to have
- Hotel Experience is a plus but NOT required
- FOSSE knowledge a plus but NOT required
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Attention all aspiring hospitality professionals!
We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent Full Time!
Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.
Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.
Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Shifts: Flexible Schedule with AM & PM Shifts, Must have weekend availability
Job Types: Full -Time
Pay: $18 Per Hour
Keywords: Hotel, Hospitality, customer service, receptionist, administrative
Requirements
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
- Attention to detail
- FOSSE knowledge a plus but NOT required
Benefits
- Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
- Marriott Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
Company
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