Hardware Services Lead Specialist

Company Description

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.

Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.  

For more information, please see the Atos corporate web site: www.atos.net.

Job Description

- 7x24x365 Support

- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.

- Coordinate floor space and electrical power requirements between the SBU and facilities department

- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs 

- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center

- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)

- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required

- Maintain CMDB and perform audits

- Coordinate vendor hardware and circuit installations

- Support/perform hardware break/fix activities 

- Assist vendors with hardware problem determination

- Vendor management escalation and escort when applicable 

- Provide off hours facility engineering support

- Provide internal and external audit support

- Attend internal and client meetings to provide support for hardware related inquiries 

- Support all physical transitions including organic and new business 

- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process

Primary duties and responsibilities include, but are not limited to: 

- Installing hardware in the data center

- Maintaining hardware related output queues (incident, service request, change)

- Basic and in depth troubleshooting (incident management) of hardware related problems

- Assist in maintaining CMDB and hardware inventory for site services 

- Provide shipping and receiving support and assist other team members 

- Vendor management at the site – escalations, escort, assistance in troubleshooting

- Escalation of incidents and problems to management

- Assists in the overall hardware planning at the site level 

- Mentors and trains other hardware services associates

- Assist in the development/maintaining of best practices and procedures for the team

- Help develop detailed plan for hardware installation 

- Assist engineering support with configuration of hardware

- Provides site services audit compliance support 

- Assists in procurement, pricing, ordering of hardware related supplies 

- Insure proper 24/7 coverage is maintained 

- Develops data center best practices processes and procedures

Qualifications

- 3 years of hardware experience in a data center environment

- Experience working in a 24X7 support environment

Additional Information

- 401k match

- Medical

- Paid vacation

- Paid holidays

- Paid training

- Great career opportunity in "World Class" company