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Jobs / Customer Service Representative in United Kingdom
18 days ago
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Brownshotel·18 days ago
18 days ago

Head Bartender

London, United KingdomMid · 2-5 yearsCustomer Service Representative

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Must-have skills for this role

  • wine knowledge
  • spirits knowledge
  • cocktails
  • customer service

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About this role

Our hotel

Brown's Hotel, London's first hotel, has a rich history since its opening on Albemarle Street in 1832. Over the years, it has become a prestigious landmark, welcoming distinguished guests from various walks of life. Situated in the heart of Mayfair, the hotel offers guests easy access to iconic locations such as Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and a wide selection of independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their authentic selves while ensuring that every guest enjoys a personalized, local experience.

Your key responsibilities

We are seeking an experienced and passionate Head Bartender within our Donovan Bar who has exceptional knowledge of wine, spirits, and cocktails, and a proven track record within a high-quality hospitality environment.

As Head Bartender, you will lead by example, delivering outstanding service and creating memorable experiences that consistently exceed guest expectations. You will be a confident communicator, an inspiring team player, and a knowledgeable drinks specialist who is passionate about developing both yourself and those around you.

Working closely with the management team, you will be responsible for maintaining and enhancing the high standards, policies, and procedures relating to food and beverage service. You will play a key role in staff training and development, guest satisfaction, drinks and menu development, quality control, and the overall profitability of the bar.

As a valued part of the Forte family, you will:

  • Tailor your approach to achieve high-quality results and exceed expectations.

  • Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.

  • Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

  • A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.

  • A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.

  • Enthusiasm and a strong work ethic.

  • The ability to work in a fast-paced environment & handling multiple tasks.

  • The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members

  • Independence while collaborating effectively within teams and across departments.

  • A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

  • Discounted rates across our collection of iconic hotels - £25/€30 per night

  • 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

  • Extensive learning and development opportunities

  • Meals on duty

  • Social activities and events

  • Recognition programs & Annual awards

  • Pension Scheme

  • Season Ticket Loan / Cycle to Work Scheme

  • Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

Company

Brownshotel
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Brownshotel's careers site·first seen 3 Sept 2026·last verified 8 Sept 2026·How we source jobs

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