NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
18 days ago
Apply with autofill
Apply with autofill
Morgan Stanley·BFSI·18 days ago
18 days ago

Head Investment Solutions - Executive Director - Wealth Management - Mumbai

Mumbai, IndiaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Morgan Stanley

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • wealth management
  • team leadership
  • risk management
  • regulatory compliance

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About Us:

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.  

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve, and grow. A philosophy that balances personal lifestyles, perspectives, and needs is an important part of our culture. 

Position Summary

We are seeking an experienced executive to lead the Investment Solutions function in Mumbai, India. This individual will be responsible for building, leading, and managing a high-performing team that supports the Wealth Management business. The role will oversee day-to-day execution, service delivery, operational controls, risk management, regulatory compliance, and adherence to internal policies and procedures.

Investment Solutions, within Wealth Management, is responsible for delivering a broad investment platform, product capabilities, portfolio solutions, and implementation support that help Financial Advisors and clients build, manage, and monitor wealth strategies. The business brings together investment products, advisory platforms, research, portfolio management tools, and digital capabilities to support clients across a range of needs, from self-directed investing to comprehensive financial planning and ongoing portfolio management.

The successful candidate will partner closely with senior stakeholders across Investment Solutions, Due Diligence, Client Solutions, Product Management, Capital Markets, Business Development, Risk, Legal, Compliance, Operations, and Technology to ensure effective execution, strong governance, and continuous improvement.

Key Responsibilities

  • Lead the build-out and ongoing management of the Investment Solutions function in Mumbai, including team structure, hiring, onboarding, training, performance management, and succession planning.
  • Provide day-to-day oversight of the team and ensure timely, accurate, and high-quality delivery of agreed services and deliverables.
  • Serve as the primary escalation point for Investment Solutions-related issues in Mumbai and drive timely resolution in partnership with relevant stakeholders.
  • Establish, maintain, and enhance operating procedures, controls, and governance routines aligned with applicable regulatory requirements, industry standards, and internal policies.
  • Oversee execution supervisory review, reporting, and control processes, as applicable to the function’s remit.
  • Drive continuous improvement across systems, processes, controls, and workflows to increase efficiency, strengthen quality, and enhance scalability.
  • Build and maintain strong relationships with senior stakeholders across global teams, ensuring clear communication, transparency, and alignment on priorities.
  • Develop team capability through structured training, coaching, feedback, and career development.
  • Foster a collaborative, inclusive, and high-performance culture focused on accountability, quality, risk awareness, and continuous improvement.

Required Skills and Experience

  • 15+ years of experience in financial services, preferably within Wealth Management.
  • Strong understanding of Wealth Management products, advisory platforms, investment solutions, and global financial markets.
  • Proven experience leading high-performing teams in a global, cross-functional environment.
  • Demonstrated ability to build and scale teams, manage change, and drive operational excellence.
  • Strong risk and control mindset, with experience operating in a regulated financial services environment.
  • Excellent stakeholder management skills, including the ability to engage effectively with senior leaders across regions and functions.
  • Strong analytical, critical reasoning, and problem-solving skills, with sound judgment and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities, navigate ambiguity, and deliver results in a fast-paced environment.
  • MBA, CFA, CAIA, or equivalent professional qualification preferred, but not required.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

BFSI

Company

Morgan StanleyBFSI
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Morgan Stanley's careers site·first seen 27 May 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Control Execution Oversight Senior Analyst, Assistant Vice President at CitiGurugram, India–match not yet calculated
  • Director, APAC CISO at BarclaysPune, India–match not yet calculated
  • Core Java Tech Lead - Vice President at CitiPune, India–match not yet calculated
  • Model Oversight Senior Manager - Executive Director at Wells FargoBengaluru, India–match not yet calculated
  • Associate Vice President, Strategy at wppmediaBengaluru, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom