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Jobs / Customer Service Manager in Australia
17 days ago
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Netwealth·17 days ago
17 days ago

Head of AI

Melbourne Office, AustraliaFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • artificial intelligence
  • machine learning
  • leadership
  • data science

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Apply faster with autofill FREEnetwealth uses Ashby - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About Netwealth

Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.

Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.

If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.

The Opportunity

As Head of AI, reporting to the GM, Data & AI, you'll lead the team responsible for developing AI products that solve real business problems while also building the AI platform that enables intelligence to scale safely and efficiently across Netwealth.

This isn't about creating isolated AI use cases. It's about building an AI-as-a-Service capability that enables teams across the organisation to access, build and deploy AI solutions quickly, safely and repeatedly.

You'll define the strategy, shape the capability, build the team and establish the platform that will underpin Netwealth's future AI ecosystem, from internally developed solutions through to third-party AI products and services.

In this role, you will:

  • Define and execute Netwealth's AI Engineering strategy

  • Build an enterprise AI platform and AI-as-a-Service capability

  • Deliver AI products that solve meaningful business problems

  • Establish tooling, guardrails and standards for responsible AI delivery

  • Partner closely with Data, Product and Engineering teams

  • Drive AI adoption across the organisation

  • Lead and develop a high-performing AI Engineering function

About you

You're an experienced AI or Engineering leader who has moved beyond experimentation and successfully deployed AI capabilities into production.

You understand the difference between building isolated AI solutions and creating scalable AI platforms. You're commercially minded, delivery focused and capable of balancing innovation with governance, risk and execution.

You'll bring:

  • Experience leading AI, Machine Learning, Data Science or AI Platform teams

  • Practical experience deploying AI solutions in production environments

  • Strong software engineering and platform thinking

  • Experience building AI platforms, MLOps capabilities or self-service engineering ecosystems

  • Knowledge of modern AI technologies including GenAI, LLMs and agentic systems

  • Strong understanding of AI governance, model risk and responsible AI practices

  • Excellent communication, leadership and stakeholder management skills

  • A proven ability to build teams, shape strategy and deliver outcomes

Life At Netwealth

At Netwealth, we believe a fulfilling career is built on growth, balance, and belonging. Our people are our greatest strength, and we’re committed to supporting you at every stage of life because when you thrive, so do we.

We're proud to be recognised as one of Australia's top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance, with just 4 days in the office each fortnight. When you’re in, you’ll enjoy working from one of our modern, thoughtfully designed spaces across Australia – including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable, and in Melbourne, you’ll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development, including;

  • Family-friendly support: Paid parental leave and a fully funded school holiday program

  • Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services

  • A vibrant culture: social events, trivia nights, and corporate sports

  • Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group

  • Community Impact: Paid volunteering and our Netwealth Impact Group

We're proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. It's one of our core values. We're committed to equity and inclusion through our gender equality, disability, LGBTQIA+, wellbeing and cultural initiatives. And we're certified by WORK180, Family Friendly Workplaces and Great Places to Work.

If you're excited by the opportunity but don't meet every requirements, we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process? Contact us at talent@netwealth.com.au

Apply now and help us shape a brighter financial future!

Company

Netwealth
Melbourne Office, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Netwealth's careers site·first seen 3 Sept 2026·last verified 8 Sept 2026·How we source jobs

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