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Jobs / Customer Service Manager in United Kingdom
6 days ago
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UNIVERSITY OF SOUTHAMPTON·6 days ago
6 days ago

Head of Alumni Engagement

Southampton, United KingdomFull-timeRemoteSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • alumni engagement
  • people management
  • stakeholder management
  • relationship building

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What you'll do

  • Lead a wide-ranging programme of engagement across our alumni and supporter communities
  • Lead and develop a team of four
  • Work across ODAR and the wider University to identify opportunities and deliver impactful programmes
  • Deliver engagement and volunteering that advances University priorities – including student recruitment, graduate employability and philanthropy
  • Strengthen relationships with international and high-profile supporters
  • Lead the volunteering strand of the University-wide fundraising and engagement campaign (Campaign for Southampton)
  • Contribute to projects supporting Southampton's brand and reputation
  • Contribute to international engagement in key countries such as China and India
  • Represent alumni and supporter engagement on cross-University working groups
  • Build relationships with stakeholders across the institution

What they're looking for

  • Experience building meaningful relationships with alumni, supporters, volunteers, members or similar stakeholder groups
  • Track record of delivering successful engagement programmes
  • Excellent communicator and relationship-builder
  • Ability to influence and work collaboratively with people at all levels
  • Strong organisational and project-management skills
  • Sound judgement to turn plans into measurable outcomes
  • Experienced people manager who enjoys developing others

Nice to have

  • Background in higher education, fundraising, advancement, charity, membership or another relationship-led environment

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The University of Southampton is a research‑intensive institution and a founding member of the Russell Group. Our aim is to change the world for the better through research, education and knowledge. Our people are at the heart of everything we do, and we are committed to creating an environment where everyone can thrive.

Within the Office of Development & Alumni Relations (ODAR), we build lifelong relationships with our global alumni and supporters, helping them stay connected to Southampton and make a difference through their time, expertise and philanthropy. If you're excited by the idea of shaping and strengthening these communities, this role is for you.

About the role

This is an opportunity to lead a wide-ranging programme of engagement across our alumni and supporter communities. You will lead and develop a team of four, working across ODAR and the wider University to identify opportunities and deliver impactful programmes.

Your portfolio spans engagement and volunteering that advances University priorities – including student recruitment, graduate employability and philanthropy – while strengthening relationships with our international and high‑profile supporters.

A central part of the role is leading the volunteering strand of our first University‑wide fundraising and engagement campaign, the £100m Campaign for Southampton. You will also contribute to projects supporting Southampton's brand and reputation, and international engagement in key countries such as China and India.

As a member of ODAR's senior team, you will represent alumni and supporter engagement on cross‑University working groups and build relationships with stakeholders across the institution.

This role is offered on a hybrid basis, with a minimum of two days a week at Highfield, plus international travel typically once or twice a year.

About you

You'll bring experience building meaningful relationships with alumni, supporters, volunteers, members or similar stakeholder groups, with a track record of delivering successful engagement programmes – ideally drawing on insight and creativity to reach diverse audiences.

An excellent communicator and relationship‑builder, you can influence and work collaboratively with people at all levels. You combine strong organisational and project‑management skills with sound judgement to turn plans into measurable outcomes. You're also an experienced people manager who enjoys developing others.

A background in higher education, fundraising, advancement, charity, membership or another relationship‑led environment would be valuable, but transferable experience is equally welcome.

About us

ODAR has enjoyed an exciting period of growth as we prepare for the Campaign for Southampton. With backing from University leadership, we are investing in the people and programmes needed to deepen alumni and supporter engagement and deliver greater impact for Southampton.

We're a friendly, hardworking team with a passion for making a difference, looking for colleagues with intellectual curiosity, fresh ideas and the confidence to shape something ambitious.

We welcome applicants with direct experience or transferable skills and are committed to building a diverse, inclusive team where everyone can thrive. 

Learn more about our team through Join ODAR, and explore the excellent staff benefits available at the University.

Apply by uploading your CV and a cover letter of up to two sides of A4, outlining how your skills and experience meet the role's requirements and what attracts you to the opportunity.

If the role excites you but you're not sure you meet every criterion, please get in touch for an informal conversation by emailing Susanna Brenchley at s.brenchley@soton.ac.uk. 

Company

US
UNIVERSITY OF SOUTHAMPTON
Southampton, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from UNIVERSITY OF SOUTHAMPTON's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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