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Jobs / Customer Service Manager in Canada
4 months ago
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Fednav·4 months ago
4 months ago

Head of Arctic - Montreal

Montreal, CanadaSenior · 10-15 yearsCustomer Service Manager

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About this role

Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers.

 

Reporting to the Vice President, Fleet Management and Arctic, the Head of Arctic is a leadership position with accountability for the performance, financial outcomes, and direction of Fednav’s Arctic activities. In this role, you will provide commercial, financial, and stakeholder leadership for Arctic projects, ensuring Fednav continues to be recognized as a trusted and responsible partner to Arctic clients while operating within a complex regulatory and community focused environment. This role will support the long term Arctic strategy, cultivate and maintain key client, government, and community relationships, and ensure sustainable growth across Arctic shipping, icebreaking services, and project based operations.

WHAT YOU'LL BE DOING | THE ROLE
Key Responsibilities:

  • Provide leadership for Fednav’s Arctic business with full accountability for P&L, strategy, governance, and long term value creation across Arctic shipping programs, icebreaking services, and project based operations.
  • Define and lead the execution of the Arctic business strategy, translating corporate objectives into multi year plans, investment priorities, and growth initiatives.
  • Act as Fednav’s representative for key Arctic clients, governments, regulators, and strategic partners, building trusted, long term relationships that support business growth and continuity.
  • Provide oversight of major Arctic client programs and commercial agreements, ensuring alignment with client objectives and contractual commitments.
  • Participate with government, regulatory, and Indigenous engagement, supporting responsible operations, long term partnerships, and Fednav’s social license to operate.
  • Establish and oversee Fednav’s Arctic governance and risk framework, proactively managing regulatory, reputational, environmental, operational, and financial risks impacting Arctic activities.
  • Influence strategic decisions related to icebreaking assets, partnerships, technologies, and service models, supporting safe, resilient, and sustainable Arctic operations.
  • Drive the leadership and governance of Arctic Operations and Ice Services by fostering a high-performing team environment through mentorship, supervision, and continuous support, including regular performance assessment and the implementation of development and training initiatives to strengthen capabilities and engagement.
     

WHAT YOU BRING | THE PERSON
The ideal candidate has:

  • Extensive experience in Canadian Arctic operations and complex maritime environments; international exposure in different Arctic countries, is a strong asset.
  • Demonstrated accountability for business performance and P&L management within capital intensive or project driven operations.
  • Proven ability to build trusted, long term relationships with major clients, governments, regulators, and Indigenous or northern communities.
  • Strategic orientation with the ability to balance commercial objectives, regulatory obligations, and social responsibility.
  • Experience leading projects and multidisciplinary teams in high risk, and highly regulated environments.
  • High level of communication, influence, and negotiation skills.
  • Fluency in English is required to interact with clients, government and local communities. 

Honesty, integrity, commitment to professional excellence, regard for employees and 
corporate responsibility define our values.  www.fednav.com


 

Honesty, integrity, commitment to professional excellence, regard for employees and 
corporate responsibility define our values.

www.fednav.com

Company

Fednav
Montreal, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Fednav's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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