HSBC·19 hours ago
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Head of CSAT Transformation, Risk and Assurance
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About this role
**Head of CSAT Transformation, Risk and Assurance**: Lead CSAT enhancement, driving process improvement and risk mitigation. Key responsibilities: strategize transformation, manage risk & assurance teams, leverage data analytics for informed decisions. Essential skills: proven CSAT expertise, risk management, data analysis (SQL, Tableau), leadership, transformation program management. 7+ years' experience required, with at least 5 in a similar role. Familiarity with FinTech, banking industry a plus.
Company
HSBC
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