Pertemps·3 days ago
3 days ago
Head Of Customer Operations
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What you'll do
- Lead and develop operational teams and managers.
- Drive service improvements and operational efficiencies.
- Improve customer experience and performance outcomes.
- Use data and insight to support business decisions.
- Manage resources, budgets and business performance.
- Work closely with senior stakeholders to deliver strategic objectives.
What they're looking for
- Proven leadership experience within operations, customer service or service delivery.
- Strong people management and coaching skills.
- Experience leading change and continuous improvement.
- Customer-focused with a commercial mindset.
Nice to have
- Experience within a regulated environment such as financial services or insurance would be preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Head of Customer Operations
£65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits
South West | Hybrid Working
Benefits
• Annual bonus scheme of up to 30%
• Private healthcare
• Enhanced pension contribution
• Generous annual leave package
• Professional development support
• Flexible hybrid working
The Opportunity
We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth.
You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.
Key Responsibilities
• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.
About You
• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.
Full role profile available on request.
Please contact Lucy Cressy at Pertemps Bristol for a confidential discussion.
£65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits
South West | Hybrid Working
Benefits
• Annual bonus scheme of up to 30%
• Private healthcare
• Enhanced pension contribution
• Generous annual leave package
• Professional development support
• Flexible hybrid working
The Opportunity
We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth.
You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.
Key Responsibilities
• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.
About You
• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.
Full role profile available on request.
Please contact Lucy Cressy at Pertemps Bristol for a confidential discussion.
Company
Pertemps
Bristol, United Kingdom
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