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Jobs / Customer Service Manager in United Kingdom
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Vox Network Consultants·1 day ago
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Head of Delivery

West London, United KingdomTemporaryHybridSenior · 10-15 years₹51,450/yr · est.Customer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • project management
  • programme delivery
  • service improvement
  • transformation

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What you'll do

  • Act as the Head of Practice for project management and delivery, promoting and modelling best practice across the service.
  • Lead service improvement initiatives and ensure tenant satisfaction is central to all change and performance activity.
  • Support and influence strategy development, ensuring strategic plans are effectively translated into service delivery.
  • Work closely with the Assistant Director for Housing Improvement & Governance to ensure a coordinated approach to the 10-year housing plan.
  • Embed agile project and programme delivery, forming multidisciplinary teams that bring together business, systems, data, finance, and improvement functions.
  • Manage senior-level stakeholders effectively, building buy-in and alignment across the organisation.
  • Utilise performance management frameworks and tools to track delivery against business objectives.

What they're looking for

  • Proven experience leading project and programme delivery at a senior level, ideally within housing or local government.
  • Strong background in service improvement, transformation, and agile delivery.
  • Excellent stakeholder engagement, influencing, and leadership skills.
  • Strategic thinker with a results-driven and collaborative approach.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Head of Delivery – Housing Services
Location: West London
Rate: £490 per day (umbrella)
Contract: Initial 3-month contract, with opportunity to extend
Hybrid Working: To be confirmed 

We are seeking an experienced and strategic Head of Delivery to lead the project management and delivery function within our Housing Service. This is a key leadership role driving service improvement, transformation, and evidence-based change to enhance tenant satisfaction and organisational performance.

Key Responsibilities
  • Act as the Head of Practice for project management and delivery, promoting and modelling best practice across the service.
    • Lead service improvement initiatives and ensure tenant satisfaction is central to all change and performance activity.
    • Support and influence strategy development, ensuring strategic plans are effectively translated into service delivery.
    • Work closely with the Assistant Director for Housing Improvement & Governance to ensure a coordinated approach to the 10-year housing plan.
    • Embed agile project and programme delivery, forming multidisciplinary teams that bring together business, systems, data, finance, and improvement functions.
    • Manage senior-level stakeholders effectively, building buy-in and alignment across the organisation.
    • Utilise performance management frameworks and tools to track delivery against business objectives.
Requirements
  • Proven experience leading project and programme delivery at a senior level, ideally within housing or local government.
    • Strong background in service improvement, transformation, and agile delivery.
    • Excellent stakeholder engagement, influencing, and leadership skills.
    • Strategic thinker with a results-driven and collaborative approach.
Why Apply?
  • Competitive daily rate: £550 per day (umbrella)
    • Flexible working: 3 days in the office per week
    • Opportunity to shape and deliver major transformation projects in housing services. 

Company

VC
Vox Network Consultants
West London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Vox Network Consultants's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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