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Jobs / Customer Service Manager in India
26 days ago
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Growndiamondcorp·26 days ago
26 days ago

Head of Ecommerce & Growth — D2C (US Market)

Mumbai, IndiaFull-timeOn-siteSenior · 5-8 yearsCustomer Service Manager

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Must-have skills for this role

  • shopify
  • performance marketing
  • meta ads
  • google ads

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About this role

Gemcult is a premium fine-jewelry and lab-grown-diamond (LGD) brand selling engagement rings and fine jewelry to the US market, built on independently certified (GIA / GCAL) super-precision-cut diamonds. We're launching now — and looking for one owner to drive the entire D2C ecommerce and growth engine.
Gemcult is backed by an established gem & jewelry manufacturer-exporter, combining startup ownership with the stability and supply chain of a serious operator.
This is a builder-operator role, not an agency-management seat. You'll own the revenue number and build our acquisition channels hands-on — including a first-of-its-kind India-to-US live commerce operation across Facebook Live, eBay Live, Instagram, and TikTok Shop.
Key Responsibilities
  • Own the US D2C revenue number, P&L, and unit economics (CAC, LTV, ROAS, contribution margin, AOV, repeat rate)
  • Drive performance marketing / paid acquisition across Meta, Google, and social; manage the SEO agency to outcomes
  • Build and run the live commerce channel end-to-end — stream calendar, live merchandising, and host team — from zero
  • Own Shopify site conversion (CRO) and lifecycle / CRM / retention marketing (email, SMS)
  • Build and coach a lean, high-performing growth marketing team
Requirements
  • 5–8 years in D2C / ecommerce growth or performance marketing, with a revenue line you've personally owned
  • Hands-on across paid media + CRM + CRO — not just managing agencies or dashboards
  • Strong command of CAC, LTV, ROAS, contribution margin, and payback; data-fluent (GA4, dashboards)
  • Comfort selling high-AOV, considered purchases (jewelry / luxury / diamonds a plus)
  • Live commerce, livestream selling, and/or US-market experience a strong plus
  • Shopify ecosystem experience preferred
Essentials: Mumbai · in-office · US-overlap (evening) hours · Reports directly to the Founder
On offer: real P&L ownership, equity/ESOP, and the chance to build a greenfield live-commerce channel for a premium international brand.
Skills / Keywords: D2C, Direct-to-Consumer, Ecommerce, Head of Ecommerce, Growth Marketing, Head of Growth, Performance Marketing, Shopify, Meta Ads, Google Ads, Live Commerce, TikTok Shop, CRM, Retention Marketing, CRO, CAC, LTV, ROAS, Jewelry, Lab-Grown Diamonds

Company

Growndiamondcorp
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Growndiamondcorp's careers site·first seen 29 Aug 2026·last verified 8 Sept 2026·How we source jobs

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