Head of Enterprise Success
About this role
🇦🇺 Heads up! This role is based in-person at our office in sunny Brisbane, Australia. 🇦🇺
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🌎 About Askable
AUSTRALIA
Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?
We help teams run better research faster, from participant recruitment to insights (so they can build products people actually want).
Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.
Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.
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🦄 Our culture
Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
We believe work should be fulfilling, exciting, and meaningful.
Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.
In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.
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💡 About the role
At Askable, we don't believe Enterprise Success is just about retention. Great ES delivers exponential value over time. We're not here to simply keep clients, we're here to help them grow.
As Head of Enterprise Success, you'll own the team that owns our most valuable relationships. You'll help set the strategy for how we grow enterprise accounts, coach and grow a team of Enterprise Success Managers to run it and carry a small but mighty book of your own so you stay close to the work.
This is a player-coach role, and we mean both halves of that. You'll be in the room with your team's biggest accounts, and you'll be in the room with your own. What you learn in one makes you better at the other.
You'll report to the Head of Revenue APAC and you'll be one of the people shaping what enterprise growth looks like at Askable as we scale.
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🛠 What you’ll do
Lead the team
Coach a team of Enterprise Customer Success Managers to plan, scope and activate high-impact research for their accounts
Set clear expectations, run a rhythm of one-on-ones and account reviews, and hold the standard on quality
Give feedback that lands and take it just as well
Hire, onboard and develop as the team grows
Own the number
Own the team's retention and growth targets, and carry a personal book alongside them
Forecast accurately, spot risk early and act on it before it becomes a renewal conversation
Build the account strategies that turn steady customers into growth accounts
Work the pipeline of expansion opportunities across the portfolio, not just the ones in front of you
Build the function
Design the playbooks, cadences and health signals that make enterprise success repeatable rather than heroic
Partner with BD on handover, with Product on what customers actually need, and with Delivery and Fulfilment so projects land with impact
Bring the voice of the enterprise customer into how we build and sell
Stay close to customers
Run regular face-to-face meetings with key accounts, including in Sydney and Melbourne
Deliver compelling demonstrations to new teams inside existing accounts and shape custom solutions for complex needs
Get your accounts hooked on Askable Tracks through a continuous cadence of high-impact research
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🦉 Your Experience so Far
To hit the ground running you'll need experience leading a customer-facing team, plus a track record of carrying and hitting a number yourself.
4+ years in Enterprise Success, Account Management or similar, with at least 2 years leading people
Proven ownership of a retention and growth target for a team or a large portfolio
Experience managing large, strategic accounts (e.g. $150k+ ARR or high-complexity stakeholder maps)
Familiarity with long renewal cycles, enterprise procurement and post-sale value delivery
Time in a high-growth startup or scale-up, where ambiguity, experimentation and ownership come with the job
Bonus points if you've built a ES function from a small base rather than inherited a mature one
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🚀 Skills that you have
Leadership that develops people: you'll get more out of coaching your team than doing the work yourself, and you'll know when to step in and when to step back
Commercial instinct: you'll read a portfolio, find the growth, and know which activity actually moves the number during a campaign
Excellent verbal and written communication: you'll build authentic relationships with senior stakeholders and construct proposals that win
Comfort with data: you'll use usage and pipeline data to make decisions, not just to report on them
Collaboration: your team will rely on you and, when needed, you'll rely on them. That includes the emotional maturity to give and receive constructive feedback
Independence and curiosity: you'll manage your own workflow, solve your own roadblocks and take responsibility for the goals you set
Growth mindset: you'll enjoy a stretch goal and keep looking for ways to improve yourself, your team and the business
Technological proficiency: you'll learn and leverage technology (including Slack, HubSpot, Google Workspace) to perform as if we're a much larger team
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🙌 Perks and benefits
Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake -but let us share a few to whet your appetite. 🍰
AUSTRALIA
Competitive salary
A vibrant and social work environment
Askable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave! 🥳)
Lunch provided, every day!
Free public transport to get you to and from the office
And more! We'll be happy to chat about all our other perks during the interview process.
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☝️ Before you go...
Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.