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Jobs / Customer Service Manager in Ireland
19 days ago
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Flextronics·19 days ago
19 days ago

Head of Global Hyperscale Engineering

Dundalk, IrelandSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • electrical engineering
  • switchgear manufacturing
  • e-house production
  • people management

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About this role

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. 

Job Summary

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Head of Global Hyperscale Engineering, based out in Ireland.

The Head of Global Hyperscale Engineering is accountable for the global strategy, industrialization, and execution of LV switchgear, associated Product lines and e‑house power PODs that support hyperscale data centre customers. This leader in conjunction with cross functional department heads drives capacity, cost, quality, lead time, safety, and sustainability across a global factory network and supplier ecosystem to deliver best in class Customer expectations. They are a key contributor to the full lifecycle—from product design for manufacturability, to factory build, FAT, shipment, and field readiness—for both standalone switchgear lineups and fully integrated e‑house systems.

What a typical day looks like:

  • Develop and manage adaptable Engineering teams that provide dedicated specialist knowledge and support to key Hyperscale Customers on a global basis.

  • Customer facing with Commercial acumen.

  • Monitor compliance with company policies and procedures as well as customer experience of our products and oversee continued improvements to the user experience.

  • Work with Hyperscale Customer Engineering teams to develop an in-depth knowledge of our Product Lines and how this aligns with the Customer Data Centre development.

  • Point of contact, along with nominated team members, for customer technical queries with a fast response time.

  • Key member of the Hyperscale Customer Account Management team including Sales and Projects.

  • Close liaison with Anord Mardix Product Line managers and R&D teams to develop Customer Requirements.

  • Develop and track KPI’s to determine effectiveness of the team.

  • Direct the Global Hyperscale Engineering teams in liaising with site manufacturing and design teams to ensure customer requirements are met.

  • Provide direction to Global Engineering team when developing Framework agreements with Customers.

  • Resource management to meet variable workload.

  • Providing support, managing and coaching the Global Engineering teams.

  • Make decisions regarding work processes or operational plans and schedules in order to achieve department objectives.

  • Collaborate with Supply Chain, Manufacturing and Operations to define the global manufacturing footprint for LV switchgear and e‑houses, including in‑house vs. outsourced fabrication, partner selection, regionalization, and dual‑sourcing strategies.

  • Develop capacity plans and roadmaps for the Engineering function.

  • Collaborate with Quality Department in developing, monitoring and improving upon various processes, risk assessments and design related activities.

  • Ensure design compliance with IEC 61439, UL891, UL 1558, UL/CSA, fire/life safety codes, national standards and structural requirements.

  • Provide team support for integrated FAT of Switchgear and e‑houses.

  • Partake in SIOP process for both switchgear and e‑house workloads..

  • Work with Supply Chain to develop suppliers for structural steel, enclosure panels, HVAC systems, fire systems, cable trays, and other e‑house subsystems.

The experience we’re looking to add to our team:

  • Bachelor’s degree in Electrical, Mechanical, Manufacturing, or Industrial Engineering.

  • 8+ years in switchgear or mission‑critical electrical equipment manufacturing.

  • Experience with e‑house/prefabricated power room production.

  • Proven track record managing, leading and mentoring engineering staff to develop high performance collaborative teams.

  • Experience with Engineering Quality systems, regulatory compliance and industry standards.

  • Excellent communication skills, capable of engaging with stakeholders at all levels and across regions.

What you’ll receive for the great work you provide:

  • An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

  • A competitive salary and benefits package which includes:

    • A merit-based annual pay review

    • Enhanced annual leave

    • Employee recognition scheme and long service awards

    • Referral bonus

    • Volunteer days

    • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

    • Sick pay scheme

    • Cycle to Work scheme

    • Enhanced maternity/paternity leave

  • Flexible/Remote/Hybrid Work based on your Job Function

  • Travel opportunities (role dependent)

  • Support in your well-being by access to

    • Employee Assistance Programme offering free access to qualified counsellors and expert advice

    • On-site trained Mental Health First Aiders

  • Access to various discount programs (including food, activities, gym memberships etc.)

TH10

#LI-DNP

Job Category

Production Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).

Company

Flextronics
Dundalk, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Flextronics's careers site·first seen 23 Jun 2026·last verified 9 Sept 2026·How we source jobs

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