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Jobs / Customer Service Manager in Canada
1 month ago
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Quandri·1 month ago
1 month ago

Head of Infrastructure

Vancouver, CanadaFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • cloud infrastructure
  • devops
  • security
  • compliance

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Apply faster with autofill FREEquandri uses Lever - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Leading a team that is responsible for Quandri’s cloud infrastructure, devops/devex, security, and compliance.
  • Being the technical expert for customers assessing Quandri as a vendor in the procurement process.
  • Contributing to building and driving a high-performing engineering organization that scales as headcount grows.
  • Mentoring other developers, guiding them to grow their technical skills.
  • Hiring new talent and training them to ensure they meet our high standards.
  • Ensuring effective communication and ownership, clarity and comprehensiveness.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Who we are
Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America’s best insurance agencies and brokerages.

For the first time ever, we have the technology to fundamentally change how insurance operates, and the stakes are human. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens. For insurance practitioners, the ability to deliver this level of service finally becomes possible.

What we do

Quandri brings deeply specific, vertically-focused AI to the industry’s most critical stakeholders:insurance agencies and brokerages. 

Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work.

Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time. We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

You'll join a fast-moving team with real ownership, direct access to leadership, and a genuine hand in shaping the company's next chapter.

We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors, and the recognition has followed:

  • LinkedIn’s Top Canadian Startups in 2024 & 2025

  • Deloitte’s Fast 50

  • CB Insights’ Insurtech 50 and Fintech 100 

  • The Globe and Mail’s Top Growing Companies in Canada.

About the Role:
As the Head of Infrastructure, you will be responsible for leading a team that is responsible for Quandri’s cloud infrastructure, devops/devex, security, and compliance. You will be relied on to be the technical expert for customers assessing Quandri as a vendor in the procurement process.  As a key member of our engineering leadership team, you will also contribute to building and driving a high-performing engineering organization that scales as headcount grows. Your expertise will be crucial in mentoring other developers, guiding them to grow their technical skills. You will also be responsible for hiring new talent and training them to ensure they meet our high standards. We expect effective communication and ownership, ensuring clarity and comprehensiveness. The ideal candidate is adaptable, curious, and driven, with a passion for diving deep into technical problems and a desire to make a significant impact.

You will drive impact through team health, operational excellence, and delivering against aligned objectives.

Company

Quandri
Vancouver, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Quandri's careers site·first seen 30 Jul 2026·last verified 9 Sept 2026·How we source jobs

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