Head of Product

Head of Product - Zingage

New York · In person · Reports to the founders

Who we are

Home care is a $130B industry that runs on the telephone, and we are the AI that answers it. Zingage's agents coordinate scheduling, on-call, and intake for 120+ home care agencies - 300K+ patient visits a month ride on our decisions, across every major EMR in the industry. We recently closed our Series A, and the team is deliberately small and dense - operators and engineers from Ramp, Uber, Tennr, Datadog, and Verkada. Headquartered in New York.

The problem

The hardest problem in applied AI is not making agents smart - models can already schedule a shift. It is making them trusted, task by task, by the people whose jobs they change. After hours, autonomy is granted by default; the alternative is a groggy on-call coordinator. During the day, it is negotiated in real time with a scheduler whose professional identity is at stake. Fully autonomous at 2AM when no one is watching; a trusted teammate at 2PM when everyone is. Almost everyone working on earned autonomy is working on it in demos. Here it has to be solved in production, where the patient is someone's mother - and the stakes are precisely why solving it means something.

What winning means

For the world: the people who care for our parents - an industry of two million caregivers and the agencies that coordinate them - finally get real infrastructure, and the endgame is becoming the rails an entire industry's coordination runs on. For you: the founder problem without the cold start. Product-market fit is found, revenue is real, the strategy is written and board-aligned, and a 2-3x ACV expansion sits inside the existing customer base as agencies move from after-hours to 24/7. You inherit a full quarter of adversarially-verified ground truth about how autonomous agents fail in the real world - and a team that answered it with owners, key results, and a 60-day durability standard. The conversion from product-market fit to durable franchise is yours to run.