NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Singapore
2 days ago
Apply with autofill
Apply with autofill
Delivery Hero·Foodtech·2 days ago
2 days ago

Head of Quick Commerce Growth Strategy

Singapore, , SingaporeFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Delivery Hero

How you compare FREE

?
Your scoreYour score: not yet known
→
32
Top 10%Top 10%: 32 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Singapore.

Must-have skills for this role

  • p&l
  • roi
  • growth strategy
  • excel

PDF or DOCX · no account needed

Apply faster with autofill FREEDelivery Hero uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Growing the Quick Commerce (QC) monthly active user base by developing and executing growth strategies, based on market needs
  • Designing Growth strategy, key initiatives and roadmap
  • Driving implementation of Growth strategy partly through your own team, partly through influencing internal stakeholders (Regionally: Product, Tech, Commercial, Operations, Other marketing teams; locally: marketing and commercial teams)
  • Rallying organisation behind a growth vision for the Quick Commerce business
  • Owning QC Growth performance reporting towards Delivery Hero group management and towards Pandora Business Unit management across markets, notably producing clear, decision-ready performance reporting and insights for senior leadership
  • Owning allocation of marketing budget for Quick Commerce Vertical, especially optimising allocation of incentives spend

What they're looking for

  • > 8 Years of relevant work experience, with at least 5 years in fast-moving tech-enabled B2C businesses (or strategy/ management consulting) and at least 5 years in grocery retail
  • Experience working with teams across time zones and continents, especially Europe, Turkey, North Asia and South East Asia
  • Strong analytical foundation with comfort working on P&L, ROI, and economic trade-offs; Advanced proficiency in Excel / Google Sheets; SQL is a plus
  • Experience collaborating closely with tech and product teams as well as influencing product roadmaps
  • Experience influencing senior stakeholders across multiple functions
  • Strong prioritization skills and bias toward action, and ROI-first mindset
  • Clear, structured communicator with strong business judgment, comfortable with ambiguity
  • Master’s degree with strong academic performance; from a global leading educational institution

Nice to have

  • SQL is a plus

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Pandora is one of the largest business units within Delivery Hero, spanning Europe, Turkey and APAC, and covering 15 markets.

Job Description

Quick commerce (QC) is a core growth pillar for Pandora, and user experience is central to unlocking its full potential. As a Head, QC Growth Stategy, you will own the economic engine behind QC user growth across multiple markets, with a clear focus on QC MAU Penetration and Trials, while safeguarding cost integrity.

In this role, you will define and own the overall QC Growth engine, incentive strategies, set scalable standards, and work closely with regional and local stakeholders to unlock growth without compromising unit economics. You will operate as a strategic owner - tracking performance, diagnosing issues, and driving cross-functional solutions that balance growth ambition with financial discipline. 

This role is ideal for someone who enjoys running the business, challenging assumptions, and influencing senior stakeholders with clear, data-backed thinking.

Responsibilities:

  • Growing the Quick Commerce (QC) monthly active user base by developing and executing growth strategies, based on market needs

  • Designing Growth strategy, key initiatives and roadmap

  • Driving implementation of Growth strategy partly through your own team, partly through influencing internal stakeholders (Regionally: Product, Tech, Commercial, Operations, Other marketing teams; locally: marketing and commercial teams)

  • Rallying organisation behind a growth vision for the Quick Commerce business

  • Owning QC Growth performance reporting towards Delivery Hero group management and towards Pandora Business Unit management across markets, notably producing clear, decision-ready performance reporting and insights for senior leadership

  • Owning allocation of marketing budget for Quick Commerce Vertical, especially optimising allocation of incentives spend

Qualifications

  • > 8 Years of relevant work experience, with at least 5 years in fast-moving tech-enabled B2C businesses (or strategy/ management consulting) and at least 5 years in grocery retail

  • Experience working with teams across time zones and continents, especially Europe, Turkey, North Asia and South East Asia 

  • Strong analytical foundation with comfort working on P&L, ROI, and economic trade-offs; Advanced proficiency in Excel / Google Sheets; SQL is a plus

  • Experience collaborating closely with tech and product teams as well as influencing product roadmaps

  • Experience influencing senior stakeholders across multiple functions

  • Strong prioritization skills and bias toward action, and ROI-first mindset

  • Clear, structured communicator with strong business judgment, comfortable with ambiguity

  • Master’s degree with strong academic performance; from a global leading educational institution

Foodtech

Company

Delivery HeroFoodtech
Singapore, , Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Delivery Hero's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Director, Global Category Lead - Cybersecurity at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Enterprise Software at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Infrastructure at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Head of Tech Solutions at IglooSingapore, Singapore, Singapore–match not yet calculated
  • Sr. Director, Technology BU Interface – International (Orthopaedics) at Johnson & JohnsonSingapore, Singapore–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Singapore
  • Customer Service Representative jobs in Singapore
  • Customer Service Team Lead jobs in Singapore
  • Customer Experience Specialist jobs in Singapore
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom