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Jobs / Customer Service Manager in Australia
4 days ago
Coles Group·4 days ago
4 days ago

Head of Store Operations - NSW

Macquarie Park, AustraliaSenior · 10-15 yearsCustomer Service Manager

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Top 10%Top 10%: 29 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Australia.

Must-have skills for this role

  • p&l management
  • team leadership
  • retail operations
  • executive leadership

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What you'll do

  • Drive operational excellence and commercial performance across a significant Coles store network
  • Lead a high-performing team
  • Shape transformation initiatives
  • Deliver outstanding customer and commercial outcomes

What they're looking for

  • Strong background in large-scale retail or customer-facing organisations
  • Experience driving operational excellence and commercial performance
  • Experience leading high-performing teams and shaping transformation initiatives

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are looking for a senior leader to drive operational excellence and commercial performance across a significant Coles store network. Lead a high-performing team, shape transformation initiatives, and deliver outstanding customer and commercial outcomes. Ideal for experienced professionals with a strong background in large-scale retail or customer-facing organisations.

Skills

  • p&l management
  • sales performance management
  • team leadership
  • change management
  • commercial strategy
  • customer experience management
  • performance management
  • coaching and development
  • succession planning
  • data-driven decision making
  • stakeholder management
  • digital transformation
  • ecommerce
  • retail operations
  • customer insight
  • executive leadership
  • strategic thinking
  • business transformation
  • performance accountability
  • store network management

Company

Coles Group
Macquarie Park, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Coles Group·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

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