NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
6 days ago
Apply with autofill
Apply with autofill
Airbus·Manufacturing·6 days ago
6 days ago

Head of Terminal Design and SDR

Portsmouth, United KingdomSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Airbus

How you compare FREE

?
Your scoreYour score: not yet known
→
33
Top 10%Top 10%: 33 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • satcom
  • ground segment
  • terminal design
  • milsatcom

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Focus on the overall bigger picture whilst leading and developing 2 teams of Engineers
  • Champion and represent your 2 teams in MFT meetings
  • Drive development, refinement and sustainment of SDR and Maritime Terminal products that can be reused in current and future projects
  • Team resource management including support to HR processes (training, goals setting and performance evaluation, team review, development talk/plan)
  • Elaborate recruiting plan in line with business needs and finance controlling for both productive (OP process) and unproductive hours and costs
  • Ensure that needed competences, tools and processes are in place to support the development of products according to the market, customers’ and End Users needs
  • Work closely with the Project team to ensure Roadmaps, Schedules, assessments, cost/risk estimates and delivery commitments are met

What they're looking for

  • Eligibility to gain UK SC Security Clearance
  • ONE of the following domain knowledge: SATCOM / Telecoms / Ground segment or Terminal Design, Ground Segments covering Secure Satellite Communications (MILSATCom)
  • Strong leadership, with a focus on developing and championing your teams
  • Experience with V Model, Agile and leading programmes

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description:

SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance 

TRAVEL REQUIRED: Some UK travel to Airbus sites and rare supplier visits

LOCATION: Portsmouth OR Stevenage

TYPE: Full time

WHAT'S IN IT FOR YOU

  • Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, tax-free technology scheme, discounted shopping and much more

  • Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL.

There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)

  • Personal Development: Personalised development plan and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

  • Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime pilates

  • Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave

  • Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) 

This role will suit someone who is a Team Leader, Senior Systems Engineer or Head Of who wants to progress their career. Supported by a collaborative peer group and other supporting functions in a dynamic and Agile, R&D environment. 

This is a high visibility key role where you will be supporting a team of ~30 R&D technical Engineers split into 2 teams (Maritime terminals and Software Defined Radio (SDR). You and your team will be working on creating the future of highly classified and highly technical products that’ll shape the future of Space, land and maritime defence domains.

We are looking for someone who is, genuinely, comfortable in the ever changing environment that is R&D. Who is passionate and believes in delivering on commitments, protecting projects integrity and ensure projects stay on track, OTOCOQ with a strong customer delivery focus

About you

  • ONE of the following domain knowledge: SATCOM / Telecoms / Ground segment or Terminal Design, Ground Segments covering Secure Satellite Communications (MILSATCom)

  • Strong leadership, with a focus on developing and championing your teams

  • Experience with V Model, Agile and leading programmes

How you will Contribute to the team 

  • Focus on the overall bigger picture whilst leading and developing 2 teams of Engineers. Champion and represent your 2 teams in MFT meetings

  • Drive development, refinement and sustainment of SDR and Maritime Terminal products that can be reused in current and future projects

  • Team resource management including support to HR processes (training, goals setting and performance evaluation, team review, development talk/plan), elaborate recruiting plan in line with business needs and finance controlling for both productive (OP process) and unproductive hours and costs.

  • Ensure that needed competences, tools and processes are in place to support the development of products according to the market, customers’ and End Users needs.

  • Work closely with the Project team to ensure Roadmaps, Schedules, assessments,cost/risk estimates and delivery commitments are met

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

How we can support you

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. 

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and your application will be considered accordingly.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS Defence and Space Limited

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Sub-system development <JF-EN-EQ>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Manufacturing

Company

AirbusManufacturing
Portsmouth, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Airbus's careers site·first seen 16 Sept 2026·last verified 16 Sept 2026·How we source jobs

Similar jobs

  • Retail Strategy and Transformation Director at BarclaysLondon, United Kingdom–match not yet calculated
  • Director - MQ L&D Small Molecule and Central Functions at elancoSpeke, United Kingdom–match not yet calculated
  • Head of Event Operations at Private Equity InsightsLondon, United Kingdom–match not yet calculated
  • Director Service Delivery & Excellence, B2B at TripAdvisorLondon, United Kingdom–match not yet calculated
  • Head of Dementia Care at The Orders of St John Care TrustWheatley, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India