NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Ireland
6 hours ago
Apply with autofill
Apply with autofill
Richmondmarketing·6 hours ago
6 hours ago

Head of Trade Marketing

Dublin 24, IrelandFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at richmondmarketing

How you compare FREE

?
Your scoreYour score: not yet known
→
30
Top 10%Top 10%: 30 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Ireland.

Must-have skills for this role

  • trade marketing
  • shopper marketing
  • shopper strategy
  • pos toolkits

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Own shopper strategy, POS toolkits and execution standards
  • Lead Alcohol shopper strategy across ROI and NI, aligned to brand, commercial and customer priorities.
  • Own POS toolkits, customer sell-in support and execution standards, with clear KPIs by channel and activation type.
  • Measure performance across visibility, availability, compliance, rate-of-sale and ROI.
  • Deliver end-to-end POS planning and fulfilment
  • Run the POS process from brief and forecast through production, storage, allocation, deployment and evaluation.
  • Deliver activation assets on time, in full and within budget, with clear status, risks and actions.
  • Improve POS forecasting, stock control and storage, reducing waste and obsolete materials.
  • Manage trade marketing agencies and POS suppliers
  • Own day-to-day trade marketing agency and POS supplier relationships, including briefs, service levels and escalation.
  • Track supplier performance across quality, cost, speed, innovation and delivery reliability.
  • Coordinate new-brand onboarding and launch execution

What they're looking for

  • 7+ years’ FMCG trade marketing, shopper marketing or commercial activation experience, ideally in alcohol, beverage or premium branded goods.
  • Strong record in shopper strategy, POS toolkits, customer sell-in support and execution standards.
  • Commercially sharp, with experience managing budgets, suppliers, POS forecasts, stock and ROI.
  • Proven ability to lead teams, set priorities and build accountability across functions.
  • Confident working cross-functionally with Consumer Marketing, Commercial Heads, National Accounts, Field Sales, Supply Chain, Insights, suppliers and Brand Owners.
  • Highly organised, pacey and detail-focused, with strong project management discipline.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Head of Trade Marketing


REPORTS TO: Commercial Director - Alcohol                              

DIRECT REPORTS: 3


ABOUT RICHMOND

At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great Brands Meet Great People. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.



JOB DESCRIPTION

We are looking for a commercial, execution-focused leader to build Richmond’s Trade Marketing capability within the Alcohol Business Unit. This role owns how brand and customer plans show up in trade — through shopper strategy, POS toolkits, customer sell-in support and execution standards across ROI and NI.


As senior owner of the Last Three Feet, the Head of Trade Marketing will set clear standards, lead the team, manage POS partners and make execution simpler, faster and more measurable.

 

KEY RESPONSIBILITIES

Own shopper strategy, POS toolkits and execution standards

  • Lead Alcohol shopper strategy across ROI and NI, aligned to brand, commercial and customer priorities.
  • Own POS toolkits, customer sell-in support and execution standards, with clear KPIs by channel and activation type.
  • Measure performance across visibility, availability, compliance, rate-of-sale and ROI.

Deliver end-to-end POS planning and fulfilment

  • Run the POS process from brief and forecast through production, storage, allocation, deployment and evaluation.
  • Deliver activation assets on time, in full and within budget, with clear status, risks and actions.
  • Improve POS forecasting, stock control and storage, reducing waste and obsolete materials.

Manage trade marketing agencies and POS suppliers

  • Own day-to-day trade marketing agency and POS supplier relationships, including briefs, service levels and escalation.
  • Track supplier performance across quality, cost, speed, innovation and delivery reliability.

Coordinate new-brand onboarding and launch execution

  • Coordinate the full new-brand onboarding process, ensuring each function understands actions, owners, timings and decision points.
  • Ensure every new-brand launch is execution-ready, with aligned customer tools, activation plans, POS readiness and launch tracking.

Lead the team and embed clear ways of working

  • Lead and develop the Trade Marketing team, setting clear objectives, priorities and accountability.
  • Embed clear roles and decision rights with Consumer Marketing, Commercial Heads, National Accounts, Field Sales, Supply Chain and Insights.
  • Run a simple operating rhythm for planning, KPI reviews, field feedback and post-activation learnings.

 

KNOWLEDGE, SKILLS AND EXPERIENCE

  • 7+ years’ FMCG trade marketing, shopper marketing or commercial activation experience, ideally in alcohol, beverage or premium branded goods.
  • Strong record in shopper strategy, POS toolkits, customer sell-in support and execution standards.
  • Commercially sharp, with experience managing budgets, suppliers, POS forecasts, stock and ROI.
  • Proven ability to lead teams, set priorities and build accountability across functions.
  • Confident working cross-functionally with Consumer Marketing, Commercial Heads, National Accounts, Field Sales, Supply Chain, Insights, suppliers and Brand Owners.
  • Highly organised, pacey and detail-focused, with strong project management discipline.

Company

Richmondmarketing
Dublin 24, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Richmondmarketing's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

Similar jobs

  • Vice President, Senior Auditor, Technology, Data & Model Audit at BNYDublin, Ireland–match not yet calculated
  • IT Business Relationship Director – Corporate Functions (m/f/d) at AbbottDublin : Block G, Ireland–match not yet calculated
  • Associate Director / Director, Biostatistics at NovartisDublin (NOCC), Ireland–match not yet calculated
  • Vice President, European Institutional Credit & Lending at BNYDublin, Ireland–match not yet calculated
  • Director, HRBP - International at ag1EU, Ireland–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Ireland
  • Customer Service Representative jobs in Ireland
  • Customer Service Team Lead jobs in Ireland
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India