Help Desk and Training Team Lead

We are recruiting a Help Desk and Training Team Lead to drive software support and training excellence within our Offsite business. Lead a team delivering high-quality solutions, enhance customer experience, and develop team capability. Ideal for experienced leaders in customer support or technical support, with a strong focus on customer service and team development.

Skills

• software support
• helpdesk management
• team leadership
• training delivery
• issue triage
• first-contact resolution
• process improvement
• stakeholder collaboration
• customer training
• presentation skills
• relationship building
• continuous improvement
• training program development
• construction industry knowledge
• manufacturing industry knowledge
• truss industry knowledge