Helpdesk Engineer - ST-FNW240531 013/01
About this role
The Company:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
The Role:
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the application owner for improvements.
Requirements
- With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
- Good working knowledge of web-based and eCom, CRM, logistics applications.
- Proficient in English (both spoken and written)
Benefits
- Fixed and variable allowances
- Fixed and variable bonuses