Tripjack·17 days ago
17 days ago
Holiday Operations
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About this role
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Executive/Senior Executive – Holiday Operations
Location: Delhi, Connaught Place
Experience: 2-5 years
Education: Any Graduate
Job Summary:
We are looking for an experienced and customer-focused Holiday Operations Executive to manage end-to-end holiday operations, ensuring seamless execution of domestic and international holiday packages. The role will involve coordinating with customers, suppliers, hotels, transport partners, and internal teams to ensure timely confirmations and smooth trip execution.
Job Responsibilities:
- Manage end-to-end holiday operations from booking confirmation to trip completion.
- Coordinate with hotels, suppliers, DMCs, transport providers, and other service partners for confirmations and arrangements.
- Handle booking confirmations, vouchers, itineraries, amendments, cancellations, and refunds.
- Ensure all travel arrangements are accurately booked and confirmed as per customer requirements.
- Coordinate with internal sales teams to ensure smooth handover and execution of holiday packages.
- Address customer queries and resolve operational issues promptly.
- Monitor booking status and proactively follow up with suppliers for pending confirmations.
Required Skills & Qualifications:
- Graduate in any discipline; preferably Travel & Tourism or Hospitality.
- 2+ years of experience in holiday/travel operations.
- Strong knowledge of domestic and/or international holiday destinations.
- Experience handling end-to-end holiday packages and travel bookings.
Company
Tripjack
Delhi NCR, India
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