13 days ago

Homeless Prevention Team Leader

Manchester, United KingdomFull-timeMid · 2+ years₹35.3L/yr · est.Customer Service Team Lead

What you'll do

Lead the team, which will consist of staff, volunteers and peer mentors, to ensure that they work in a trauma-informed, strengths-based way to enable people to resolve housing, financial and other issues.
Greet people at Cornerstone and signpost them to the relevant internal and external support.
Run Tenancy Training courses at our accommodation projects to help residents prepare for, secure and move into independent tenancies.
Provide ongoing resettlement support in the community to build resilience against homelessness.
Responsible for case oversight for the team to ensure that cases are recorded and followed up, with any safeguarding and/or health and safety concerns reported correctly following Caritas’ policies and procedures.

What they're looking for

At least two years of management experience
Knowledge of homelessness
Knowledge of housing advice
Knowledge of the benefits system
Excellent customer service skills
Verbal and written communication skills
IT and administration skills

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About Us

Caritas Diocese of Salford is the principal social action agency of the Catholic Diocese. Our mission is to put Love Into Action. We help those across Greater Manchester and Lancashire experiencing poverty, disadvantage, and discrimination to transform their lives with dignity. We provide a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives for the long-term, enabling people to live in a safe, healthy, and secure environment. We call for a better, more just world, where the voices of the poor are heard and acted upon and positively influence the systems, decisions and resources that affect those in need.

About the job

We are looking to recruit a Homeless Prevention Team Leader to work at Cornerstone Day Centre in Hulme to help transform the day centre into a Community Recovery Centre, to support people, particularly those with a history of rough sleeping, to sustain tenancies and successfully resettle in the community. The focus will be on supporting people to live good quality lives in the community, by providing access to support, advice, positive social networks and volunteering opportunities.

The Homeless Prevention Team Leader will lead the team, which will consist of staff, volunteers and peer mentors, to ensure that they work in a trauma-informed, strengths-based way to enable people to resolve housing, financial and other issues. The Team Leader will greet people at Cornerstone and signpost them to the relevant internal and external support. The team will also run Tenancy Training courses at our accommodation projects to help residents prepare for, secure and move into independent tenancies and then provide ongoing resettlement support in the community to build resilience against homelessness.

You will have at least two years of management experience with knowledge of homelessness, housing advice and the benefits system, along with excellent customer service, verbal and written communication skills, as well as IT and administration skills. Additionally, you will be responsible for case oversight for the team to ensure that cases are recorded and followed up, with any safeguarding and/or health and safety concerns reported correctly following Caritas’ policies and procedures.

The hours of the role are 37.5 per week, Monday to Friday between 9am – 5pm, this is a fixed term contract until 31 March 2029.

If this sounds like the next step you are looking for and you would like to work for an organisation passionate about transforming lives, we would love to hear from you!

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

Closing date: Tuesday, 29 September 2026 at 9am

Interview: Tuesday, 6 October 2026

Caritas follows Safer Recruitment practices, and this post is subject to an Enhanced Disclosure & Barring Service check.

For more information please visit our website: www.caritassalford.org.uk/about/careers

This role requires the submission of a completed Caritas application form which you can download from the Careers page on the Caritas Diocese of Salford website. This is to be uploaded to the 'Anything else to upload' section. Your application will not be considered without an application form as we do not accept CVS. You may add a covering letter if you wish to help support your application.

If you have any queries or issues when applying, then please e-mail hr@caritassalford.org.uk and our HR department will be happy to help.

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

Please note we do not accept applications via agencies or CVs

Company

Caritas Diocese of Salford

Manchester, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.