Hospitality Executive

 

Job Requirement:

As the primary point of contact for rental guests, you will be responsible for handling all concerns, managing daily operations, and conducting room inspections. Your role is to deliver exceptional service to guests, ensuring they have a memorable and satisfying stay from the moment they arrive until they depart. You will address guest inquiries, resolve issues, and ensure that all aspects of their stay meet or exceed expectations.

Key Responsibilities:

• Serve as the primary point of contact for rental guests, addressing their concerns promptly and professionally.
• Oversee daily operations of the rental, including room inspections, to ensure everything is in order.
• Provide excellent guest service, ensuring a welcoming, comfortable environment for guests.
• Ensure that guest complaints or issues are resolved in a timely and effective manner.
• Coordinate guest arrivals, check-ins, and departures, ensuring smooth transitions.
• Maintain records of guest interactions and feedback for quality control.

Qualifications Required:

• English Proficiency: Strong communication skills in English, both written and spoken.
• Experience: Minimum of 2 years of experience in the hospitality industry or a related field
• Computer Skills: Proficiency in computer literacy and hands-on experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Customer Service: Strong customer service skills with a focus on delivering a positive guest experience.