Hospitality Executive - Rental Operation
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About this role
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Job Description |
A. POSITION IDENTIFICATION
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Job Title: |
Hospitality Executive – Rental Operation |
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Job Grade: |
JG2 |
No of staff supervised directly: 0 |
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Department: |
Laguna Living – Hospitality (EMB) |
No of staff supervised indirectly: 0 |
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Job Purpose: |
The Hospitality Executive is responsible for overseeing overall room operations while delivering professional and attentive customer service to guests and property owners. This role ensures pleasant and memorable experiences by providing warm greetings, efficient check-in and check-out processes, responsive assistance, and a welcoming environment.
Key responsibilities include managing TM30 reporting, handling guest inquiries and complaints with care, and maintaining high levels of satisfaction through friendly and effective communication. The Hospitality Executive also ensures compliance with safety regulations and company standards at all times.
Close coordination with CJP, Estate Operations, Housekeeping, and Banyan Living is essential to uphold resort quality standards, maintain safe and well-kept rental units, and create a comfortable and enjoyable environment for all tenants and owners. |
B. REPORTING RELATIONSHIP
C. KEY RESULT AREAS
1. Operation Excellence
• Deliver efficient check-in and check-out processes in accordance with company standards
• Provide prompt, courteous, and solution-oriented assistance to all inquiries and requests
• Maintain a high level of guest satisfaction through personalized and attentive service
• Oversee daily room and front office operations to ensure smooth and efficient service delivery
• Monitor occupancy status and coordinate room readiness with relevant departments
2. TM30 Reporting & Compliance
• Ensure accurate and timely submission of TM30 reports in compliance with Thai immigration regulations
• Maintain proper documentation and records for audit purposes
• Stay updated with regulatory changes and ensure full compliance
3. Complaint Handling & Service Recovery
• Address guest complaints professionally, empathetically, and promptly
• Follow up with guests to ensure satisfaction and service recovery
4. Interdepartmental Coordination
• Coordinate closely with CJP, Estate Operations, Housekeeping, and Banyan Living
• Ensure rooms are clean, well-maintained, and ready for guest arrival
• Support seamless communication between departments to enhance service delivery
5. Finance
• Handle cash and credit card transactions accurately and in accordance with company procedures
• Ensure timely and proper submission of all payments and financial records to the Finance Department
6. Reporting & Continuous Improvement
• Prepare daily, weekly, and monthly operational reports as required
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D. GENERAL
The Hospitality Executive oversees room operations and ensures a high standard of customer service for guests and property owners. The role focuses on delivering smooth check-in and check-out processes, handling inquiries and complaints efficiently, and creating a welcoming and comfortable environment.
In addition, the hospitality executive works in close coordination with CJP, Estate Operations, Housekeeping, and Banyan Living to maintain safe, well‑kept rental units and uphold resort‑quality standards, ensuring satisfaction for tenants, owners, and guests alike.
D. KEY QUALIFICATIONS:
• Excellence English language skills
• Good Customer relations skills
• Positive approach to customer service
• Ability to lead, motivate and develop a team of individuals
• Multi and flexi tasking
• Ability to use computers well
• Good administration and office skills
• Knowledgeable in Front Office Practices
• Well organized
Company
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