Hotel Receptionist
Sign up free to see how well your resume matches this role.
What you'll do
- An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
- Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
- Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
What they're looking for
- Experience in a similar role, ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Nice to have
- Preferable experience on Hotels PMS
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Description
- £26436.80 per annum
- Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
- An additional share of service charge and tips (estimated 2.5 k per year)
- An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
- Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
- Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
- Reservations
Qualifications
- Experience in a similar role, ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Additional Information
- 28-day holiday including bank holidays
- Paid extra day off on your birthday
- Complimentary stay at the castle after 3 months probation period passed
- Training programmes via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Uniform and meals provided whilst on duty and free parking
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.