Housekeeping Manager, Nanyang Executive Centre (Hospitality)

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. NEC features 150 refurbished guestrooms and refreshed event spaces that aims to offer a premier venue for high-level conferences, workshops, executive programmes, and industry engagements.  

We are looking for an experienced person to join us as the Housekeeping Manager. The Housekeeping Manager will be responsible for establishing and maintaining high standards of cleanliness and organization throughout the NEC, including guest rooms, public areas, and back-of-house spaces. This role involves leading and training the housekeeping team, managing inventory, and collaborating with other departments to ensure a positive guest experience. Pre-opening duties will include setting up the housekeeping department, developing procedures, and preparing the team for the NEC’s launch. You will be responsible for executing Pre-Opening Tasks, assisting with the setup and organization of the housekeeping operations, participating in the development of operational procedures, standards & training staff on all aspects of service standards.

KEY RESPONSIBILITES

• Create and implement housekeeping procedures and standards to ensure a clean, safe, and comfortable environment for guests and staff.

• Manage the daily activities of the housekeeping staff, including scheduling, training, and performance management.

• Ensure that all rooms and public spaces are cleaned and maintained to the highest standards.

• Accountable for departmental budgeting and P&L.

• Monitor the inventory of housekeeping supplies and equipment and make recommendations for purchases.

• Ensure compliance with all safety and health regulations and standards.

• Work with other departments to ensure the overall guest experience is positive and consistent.

• Participate in the recruitment and hiring process of new housekeeping staff.

Essential Skills:

• Leadership and Team Management: The ability to motivate, guide, and manage a team of housekeepers. 

• Communication: Effective communication skills to interact with staff, guests, and other departments. 

• Organizational Skills: The ability to plan, prioritize, and manage multiple tasks and responsibilities. 

• Attention to Detail: The ability to notice and correct even minor imperfections in cleanliness and maintenance. 

• Knowledge of Cleaning Products and Techniques: Understanding the appropriate use of cleaning supplies and equipment. 

• Problem-Solving: The ability to identify and resolve issues related to housekeeping operations and guest requests. 

• Financial Management: Understanding budgeting and cost control principles. 

• Customer Centric: Service oriented style with professional presentations skills.

REQUIREMENT

• Bachelor’s degree in Sales & Marketing, Hotel Management or relevant discipline. Diploma holders with extensive experience may be considered.

• Minimum 3-5 years of experience in housekeeping management within a hotel.

• Experience with accommodation/hotel pre-opening would be highly advantageous.

• Strong organizational and leadership skills.

• Excellent communication and interpersonal skills.

• Knowledge of safety and health regulations and standards.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU