Housekeeping Supervisor
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What you'll do
- Supervise, motivate, and support housekeeping team members while ensuring service and productivity standards are met.
- Assign daily duties and inspect completed work for accuracy, cleanliness, neatness, and compliance with company standards.
- Inspect and prepare clean units to ensure they are ready for guest occupancy.
- Communicate clearly with guests and Team Members, providing direction and responding to questions or concerns.
- Assist with training and development of new and existing housekeeping team members.
- Respond promptly to guest requests and follow up to ensure a positive guest experience.
- Identify and report engineering or maintenance issues according to established procedures.
- Support daily housekeeping operations and assist with additional duties as assigned.
What they're looking for
- Prior housekeeping or hospitality experience with the ability to lead and support a team.
- Strong communication skills with the ability to speak, read, and write English proficiently.
- Basic to intermediate computer skills, including data entry, email, Microsoft Excel, Word, and Outlook.
- Strong attention to detail, organization, and customer service skills.
- Valid driver's license required.
- Ability to regularly lift, carry, push, or pull up to 50 pounds.
- Ability to work outdoors and in varying weather conditions.
- Must be available to work weekends, holidays, and flexible schedules as business needs require.
- Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
Nice to have
- Prior experience with HotSOS or a property management system preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Pay Rate: $19.00/hour | Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
Westgate River Ranch Resort & Rodeo offers a one-of-a-kind opportunity to work at Florida's premier dude ranch. Nestled on 1,700 scenic acres overlooking the Kissimmee River, our resort features horseback riding, a petting farm, airboat rides, a full-service marina, and the award-winning Saturday Night Rodeo. As part of Westgate Resorts, recognized by U.S. News & World Report as one of the Best Companies to Work For, you'll join a team dedicated to creating memorable guest experiences in a unique resort environment.
Job Description
As a Housekeeping Supervisor, you will lead and support the housekeeping team in maintaining high standards of cleanliness, comfort, and guest service throughout the resort. This role is ideal for a natural leader who enjoys working in a fast-paced environment, developing team members, and ensuring units are clean, prepared, and guest-ready.
In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.
What You'll Do as a Housekeeping Supervisor:
- Supervise, motivate, and support housekeeping team members while ensuring service and productivity standards are met.
- Assign daily duties and inspect completed work for accuracy, cleanliness, neatness, and compliance with company standards.
- Inspect and prepare clean units to ensure they are ready for guest occupancy.
- Communicate clearly with guests and Team Members, providing direction and responding to questions or concerns.
- Assist with training and development of new and existing housekeeping team members.
- Respond promptly to guest requests and follow up to ensure a positive guest experience.
- Identify and report engineering or maintenance issues according to established procedures.
- Support daily housekeeping operations and assist with additional duties as assigned.
Qualifications
What You Will Bring as a Housekeeping Supervisor:
- Prior housekeeping or hospitality experience with the ability to lead and support a team.
- Strong communication skills with the ability to speak, read, and write English proficiently.
- Basic to intermediate computer skills, including data entry, email, Microsoft Excel, Word, and Outlook.
- Prior experience with HotSOS or a property management system preferred.
- Strong attention to detail, organization, and customer service skills.
- Valid driver's license required.
Requirements:
- Ability to regularly lift, carry, push, or pull up to 50 pounds.
- Ability to work outdoors and in varying weather conditions.
- Must be available to work weekends, holidays, and flexible schedules as business needs require.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
- Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
- Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.
Additional Information
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Company
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