Housing Officer
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What you'll do
- Estate Management
- Allocations and Void Management
- Income Recovery / Rent Arrears Management
- Anti-Social Behaviour Case Management
What they're looking for
- A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience
- A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience
- A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience
- A minimum of 3 years' experience working as a Housing Officer
- Experience in the business use of Microsoft Office packages including Outlook, Word and Excel
- A full current driving licence and access to a car
Nice to have
- Knowledge of working practices within housing organisations providing social housing
- Working knowledge of the welfare benefit system and e-benefits
- Working Knowledge of NIHE HMS system
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Your new company
Your new role
You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including:
Estate Management.
Allocations and Void Management.
Income Recovery / Rent Arrears Management.
Anti-Social Behaviour Case Management.
What you'll need to succeed
To be considered for this position, you must possess:
A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or;
A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or;
A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or;
A minimum of 3 years' experience working as a Housing Officer.
Additionally, you must have:
Experience in the business use of Microsoft Office packages including Outlook, Word and Excel.
A full current driving licence and access to a car.
Ideally, you will possess:
Knowledge of working practices within housing organisations providing social housing.
Working knowledge of the welfare benefit system and e-benefits.
Working Knowledge of NIHE HMS system.
What you'll get in return
This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis.
What you need to do now
Company
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