Housing Support Coordinator

Location: Unit 9, Houndgate, DarlingtonDL1 5RF
Working Hours: 37 hours
Contract Type: Permanent
Salary: £25,877.80 -£32,090 

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

To work as part of a team to deliver support packages to help service users secure and maintain accommodation.

Manage a caseload as allocated by the Service manager and complete high quality and comprehensive risk and support asessments for each

indivudual we support

Ensure that vulnerable people are protected through knowledge and application of Adult Safeguarding procedures, undertake continuing professional develpment including participating in performance reviews and attend trainin as and when required

What You’ll Do

• Support clients to live independetly in their own accommodation and progress towards sustained independent living

• Manage a caseload of adults aged 25+ with house-related needs, providing person-centred support

• Complete comprehensive support and risk assessments ensuring these reflect individual needs

• Provide practical housing support, including referrals and signposting to relevant services to help people overcome barriers and maintain their accommodation.

• Participate in our drop-in service supporting adults 18+ with a range of housing related challenges

• Work collaboratively with other housing providers and local authorities.

To Succeed in This Role, You’ll Need:

• NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.

• Proficient in Microsoft Office programmes

• Knowledge of housing options available and relevant legislation.

To view the full job description, please CLICK HERE

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-09-11