HR Associate - Total Rewards, Human Resources, Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. 

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. 

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$42.56 - $63.84

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

The HR Associate - Total Rewards provides operational and administrative support for MarinHealth employee benefits, leave programs, and related Total Rewards activities. The role serves as a responsive resource for employees, managers, HR partners, and vendors; processes benefit and leave transactions; maintains accurate information in Workday and related systems; and supports reporting, audits, employee communications, annual enrollment activities, and process improvements. The HR Associate applies established policies, plan provisions, procedures, and escalation protocols consistently; protects confidential information; identifies and resolves routine discrepancies; and escalates complex, sensitive, or policy-related matters to the appropriate Total Rewards or HR partner. The position demonstrates MarinHealth's C.A.R.E.S. values through accurate, timely, respectful, and service-oriented support.

Job Requirements, Prerequisites and Essential Functions:

Education

• Associate degree or equivalent combination of education and directly relevant Human Resources experience preferred.
• Bachelor's degree in human resources, Business Administration, or a related field preferred.

Experience

• Minimum two (2) years of Human Resources, benefits, leave administration, HR operations, or closely related experience required.
• Experience supporting employee benefits, leave administration, Total Rewards, or another HR program area preferred.
• Experience processing employee transactions, responding to employee inquiries, maintaining confidential records, and performing data audits or reconciliations preferred.
• Experience using an HRIS to support employee data, transactions, reporting, and data management required; Workday experience preferred.
• Experience in a healthcare and/or unionized environment preferred.

Licenses & Certifications

• Certified Employee Benefit Specialist (CEBS) or related benefits credential preferred.
• SHRM-CP, PHR, or comparable Human Resources certification preferred.

Prerequisite Skills

• Strong customer-service and interpersonal skills with the ability to communicate benefits, leave, and HR process information clearly, respectfully, and within assigned scope.
• Ability to interpret and apply established plan provisions, policies, procedures, eligibility rules, and process requirements consistently and escalate questions requiring interpretation or exception approval.
• Strong attention to detail and demonstrated ability to enter, review, reconcile, and audit employee and benefits data accurately.
• Analytical and problem-solving skills sufficient to identify discrepancies, research routine issues, determine appropriate next steps, and escalate unresolved or higher-risk matters.
• Ability to manage multiple transactions, inquiries, deadlines, and recurring activities while maintaining timely follow-through and appropriate documentation.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint; ability to use spreadsheets for routine data review, reconciliation, and reporting.
• Ability to learn and effectively use Workday and other benefits, leave, vendor, and reporting systems.
• Demonstrated discretion and sound judgment when handling confidential employee, medical, benefits, leave, and organizational information.
• Ability to collaborate effectively with employees, managers, HR partners, Payroll, vendors, and other stakeholders.

Primary Customer Served (Age Specific)

This is not a patient-care position. The role primarily serves MarinHealth employees, managers, Human Resources partners, and external benefits or leave vendors. The position may access confidential employee information, including information related to benefits and leave administration. Information must be accessed, used, disclosed, and safeguarded only as authorized and necessary to perform assigned responsibilities. Patient-specific protected health information is not ordinarily required for the essential functions of this role.

• (X) Infants: Birth up to 1 year
• (X) Toddlers: 1 up to 3 years
• (X) Preschool Children: 3 up to 6 years
• (X) School Age Children: 6 up to 12 years
• (X) Adolescents: 12 up to 18 years
• (X) Early Adults: 18 up to 45 years
• (X) Middle Adults: 45 up to 61 years
• (X) Late Adults: 61 up to 80 years
• (X) Late, Late Adults: 80 years and up

Patient Privacy (HIPAA Compliance):

Employees in this position may have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, diagnosis of medical condition and insurance/billing information. This position at times requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:
Essential Duties (Not Modifiable)

Benefits Administration

• Processes employee benefit enrollments, eligibility changes, qualifying life events, and related transactions accurately and within established timelines.
• Responds to routine employee and manager questions regarding benefit programs, eligibility, enrollment processes, plan resources, and required next steps; refers plan interpretation, disputes, or exceptions to the appropriate Total Rewards resource.
• Reviews benefit transactions and supporting documentation for completeness and accuracy and follows established procedures to resolve missing or inconsistent information.
• Supports annual open enrollment, including system preparation, employee communications, inquiry support, transaction processing, and post-enrollment validation.

Leave Administration Support

• Provides administrative support for leave-of-absence processes and coordinates routine information and documentation with employees, managers, HR partners, and third-party administrators.
• Tracks assigned leave-related activities and follow-up requirements, maintains accurate records, and escalates complex eligibility, accommodation, policy, or employee-relations questions to the appropriate HR partner.
• Protects the confidentiality of medical and leave-related information and follows established access, documentation, and information-sharing requirements.

Workday, Data Integrity & Reporting

• Maintains accurate benefits, leave, and related employee data in Workday and other approved systems within assigned security and authority.
• Performs routine audits and reconciliations to identify data discrepancies, research root causes, completes authorized corrections, and escalates issues requiring additional review.
• Prepares recurring and ad hoc reports and data extracts; reviews output for completeness and accuracy before distribution.
• Supports testing and validation of benefits or leave configuration, business processes, reports, and system changes as assigned.
• Maintains organized records and documentation sufficient to support transaction history, audit readiness, and operational continuity.

Vendor, Employee & HR Support

• Coordinates routine administrative matters with benefit and leave vendors, follows open items through resolution, and escalates service or eligibility concerns appropriately.
• Partners with Human Resources, Payroll, HRIS, Total Rewards, and operational leaders to support accurate and timely administration of employee programs.
• Assists with employee communications, educational materials, reference guides, and other Total Rewards resources, ensuring information is clear, current, and appropriately approved.
• Supports Total Rewards projects, compliance activities, audits, and process-improvement initiatives within assigned scope.

C.A.R.E.S. & Professional Accountability

• Demonstrates Communication by providing clear, timely, respectful information, actively listening, confirming understanding, and appropriately setting expectations for follow-up.
• Demonstrates Accountability by maintaining accurate records, meeting deadlines, following established processes, owning assigned work through resolution, and escalating concerns promptly.
• Demonstrates Respect by protecting confidentiality, responding without judgment, and treating employees, colleagues, leaders, and vendors professionally and equitably.
• Demonstrates Excellence by maintaining current job knowledge, seeking opportunities to improve service and processes, and producing accurate, high-quality work.
• Demonstrates Safety by protecting sensitive information, following information-security and workplace safety requirements, and reporting potential risks or concerns through appropriate channels.
   

Secondary Duties (Modifiable)

• Performs other duties as assigned that are consistent with the purpose, scope, qualifications, and responsibilities of the position.

 

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

 

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

 

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

 

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

 

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.