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Jobs / Customer Service Team Lead in United Kingdom
11 days ago
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Htb·11 days ago
11 days ago

HTB Finance Team Leader (Giving)

London, United KingdomPart-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • gift aid
  • team leadership
  • donation processing
  • aat

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Apply faster with autofill FREEhtb uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Cultivate a culture of friendly professionalism, grounded in Christian values and service-oriented excellence.
  • Provide operational oversight of all Giving team activities, under the leadership of the Processing and Giving Manager.
  • Lead and support a team comprising Fundraising & Database Systems Specialist, Fundraising Giving Co-ordinator, and Giving & Database Co-ordinator.
  • Be a hands-on Team Leader, ready to support day-to-day giving operations as required.
  • Provide line management and supervisory oversight of the counting, recording, processing, banking, and reporting of all donation types, including cash, cheque, card, standing order, contactless, text, and online giving.
  • Ensure all giving is processed accurately and to deadline across all HTB Group entities.
  • Produce comprehensive reports and in-depth donation analysis for senior management, fundraisers, and financial controllers.
  • Oversee Gift Aid processing including ensuring declarations are up to date, accurately scanned, and uploaded, following up with donors where information is missing, and supporting best practice to maximise Gift Aid participation.

What they're looking for

  • AAT qualification, relevant degree, and/or substantial processing experience.
  • Good operational knowledge of Gift Aid in a UK charity context.
  • Previous team leadership experience.
  • Numerate with a natural administrative and organisational ability.
  • Working knowledge of Raiser’s Edge database.
  • Attention to detail and accuracy.
  • Good knowledge of Excel (basic formulas, sorting, etc.)

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

This role offers a fantastic opportunity for someone with strong operational leadership, financial acumen, and a genuine love for people. You will lead the Giving Processing Sub-Team, overseeing the accurate and timely processing of annual donations across Holy Trinity Brompton (HTB), The Revitalise Trust, and St Paul’s Theological Centre.

Working closely with the Processing and Giving Manager, Financial Controllers, and colleagues across the organisation, you will ensure excellence in giving operations, robust reporting, and the maximisation of Gift Aid – enabling our ministries to flourish.

Applications for this role close on Wednesday 30th September. This is a part-time, 3 day a week role and the salary for this position is £36,000 (pro rata £21,600)

Key Responsibilities & Deliverables

In this role, you will inspire and lead a dedicated team, contributing meaningfully to the life and mission of the HTB Group. You will:

  • Cultivate a culture of friendly professionalism, grounded in Christian values and service-oriented excellence.
  • Provide operational oversight of all Giving team activities, under the leadership of the Processing and Giving Manager.
  • Lead and support a team comprising:
    • Fundraising & Database Systems Specialist
    • Fundraising Giving Co-ordinator
    • Giving & Database Co-ordinator

  • Be a hands-on Team Leader, ready to support day-to-day giving operations as required.
  • Provide line management and supervisory oversight of the counting, recording, processing, banking, and reporting of all donation types, including cash, cheque, card, standing order, contactless, text, and online giving.
  • Ensure all giving is processed accurately and to deadline across all HTB Group entities.
  • Produce comprehensive reports and in-depth donation analysis for senior management, fundraisers, and financial controllers.
  • Oversee Gift Aid processing:
    • Ensure declarations are up to date, accurately scanned, and uploaded
    • Follow up with donors where information is missing
    • Support best practice to maximise Gift Aid participation

Requirements

  • AAT qualification, relevant degree, and/or substantial processing experience.).
  • Good operational knowledge of Gift Aid in a UK charity context.
  • Previous team leadership experience.
  • Numerate with a natural administrative and organisational ability.
  • Working knowledge of Raiser’s Edge database.
  • Attention to detail and accuracy.
  • Good knowledge of Excel (basic formulas, sorting, etc.).

Benefits

We offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

  • 25 days annual leave (plus public holidays) , which increases with length of service
  • Pension scheme contributions
  • Employee Assistance Programme for confidential support
  • Medicash plan
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Access to training and development resources to help you grow in your role

Company

Htb
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Htb's careers site·first seen 10 Sept 2026·last verified 10 Sept 2026·How we source jobs

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