HVAC Install Manager
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What you'll do
- Lead, coach, and develop a team of HVAC installers through regular performance management, training, and mentorship
- Manage day-to-day installation operations, scheduling, dispatch coordination, and project execution
- Foster a culture of accountability, safety, teamwork, and continuous improvement
- Provide technical support and guidance on complex installations and field challenges
- Partner with sales, service, warehouse, and operations teams to ensure smooth project completion
- Monitor quality standards, job costs, labor efficiency, and department performance metrics
- Resolve escalated customer concerns and ensure outstanding service experiences
- Support hiring, onboarding, and retention of top installation talent
- Participate in on-call rotation and assist during urgent customer or operational needs
What they're looking for
- HVAC installation experience with strong residential system knowledge required!
- Proven leadership experience managing or supervising field teams
- Strong communication, organizational, and problem-solving skills
- Knowledge of safety regulations, installation best practices, and building codes
- Experience driving team performance, productivity, and customer satisfaction
- Proficiency with field service software and reporting tools
- Valid driver's license
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
Join Heritage Home Service as an HVAC Install Manager in Boxborough, MA!
Heritage Home Service has been a trusted name in residential HVAC and plumbing throughout Massachusetts for decades. Built on a foundation of craftsmanship, integrity, and exceptional customer care, we provide a supportive, family-oriented environment where employees are empowered to grow, lead, and thrive.
We're looking for an experienced HVAC Install Manager to lead our residential installation team. This is a hands-on leadership role for someone who can develop people, drive operational excellence, and deliver an exceptional customer experience.
Responsibilities:
- Lead, coach, and develop a team of HVAC installers through regular performance management, training, and mentorship
- Manage day-to-day installation operations, scheduling, dispatch coordination, and project execution
- Foster a culture of accountability, safety, teamwork, and continuous improvement
- Provide technical support and guidance on complex installations and field challenges
- Partner with sales, service, warehouse, and operations teams to ensure smooth project completion
- Monitor quality standards, job costs, labor efficiency, and department performance metrics
- Resolve escalated customer concerns and ensure outstanding service experiences
- Support hiring, onboarding, and retention of top installation talent
- Participate in on-call rotation and assist during urgent customer or operational needs
Qualifications:
- HVAC installation experience with strong residential system knowledge required!
- Proven leadership experience managing or supervising field teams
- Strong communication, organizational, and problem-solving skills
- Knowledge of safety regulations, installation best practices, and building codes
- Experience driving team performance, productivity, and customer satisfaction
- Proficiency with field service software and reporting tools
- Valid driver's license
Benefits:
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and holidays
- Employee discounts and referral bonuses
- Career growth and leadership development opportunities
Compensation
Salary: $110,000 - $130,000 annually (based on experience and bonuses)
Apply Today!
Heritage Home Service is where skilled professionals become inspiring leaders. If you're ready to take charge of a high-performing HVAC install team and help shape the future of residential comfort, we want to hear from you.
Heirtage Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.
Company
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