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Jobs / Customer Service Team Lead in United States of America
1 month ago
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Rossorecruiting·1 month ago
1 month ago

HVAC Supervisor (Commercial / Industrial)

Marietta, United States of AmericaFull-timeHybridSenior · 5+ yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in United States.

Must-have skills for this role

  • hvac
  • commercial hvac
  • troubleshooting
  • leadership

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What you'll do

  • Support and mentor Lead Technicians and service teams in the field
  • Provide one-on-one training and technical guidance when needed
  • Perform job site visits for QA/QC and process improvement
  • Assist technicians with advanced troubleshooting when necessary
  • Ensure consistency in safety, procedures, and customer standards
  • Oversee HVAC service in data center and mission-critical facilities
  • Support redundant cooling systems and high-performance climate control environments
  • Handle customer escalations and service-related disputes
  • Conduct “happy calls” and customer follow-ups
  • Support accounts receivable and service documentation
  • Assist with scheduling coordination and service workflow
  • Act as a leadership backup when needed

What they're looking for

  • 5+ years of commercial HVAC experience
  • Strong troubleshooting ability in commercial and industrial systems
  • Experience in data centers or interest in growing within that sector
  • Working knowledge of BAS / controls systems
  • Ability to mentor and guide technicians in the field

Nice to have

  • Prior lead technician, journeyman, or supervisory experience preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Title: HVAC Service Field Supervisor – Data Centers Location: North Atlanta, Marietta, Kennesaw Compensation: $90,000–$120,000 (Salary) Benefits: Health Insurance, up to 4 weeks PTO, Retirement Plan, Company Vehicle, Growth Path About the Role We are hiring an experienced HVAC Service Field Supervisor to support and lead our growing service division, with a strong focus on data center and mission-critical environments. This is a hybrid role combining time in the field and in the office. You’ll work closely with leadership as an extension of management, helping guide technicians, support customers, and maintain service quality across multiple sites throughout Metro Atlanta. This position offers a clear path for growth and long-term advancement as our data center division continues to expand. What You’ll Be Doing Field Leadership & Quality Management Support and mentor Lead Technicians and service teams in the field Provide one-on-one training and technical guidance when needed Perform job site visits for QA/QC and process improvement Assist technicians with advanced troubleshooting when necessary Ensure consistency in safety, procedures, and customer standards Data Center & Critical Environment Work Oversee HVAC service in data center and mission-critical facilities Support redundant cooling systems and high-performance climate control environments Work with: Split systems, Ptac, RTU's Controls systems troubleshooting - understands startup and commissioning Chillers (scroll, screw, centrifugal, water & air cooled) VRF, VAV, VFD systems Industrial HVAC systems Office & Operational Support Handle customer escalations and service-related disputes Conduct “happy calls” and customer follow-ups Support accounts receivable and service documentation Assist with scheduling coordination and service workflow Act as a leadership backup when needed This role is designed to help strengthen leadership coverage and support succession planning within the organization. What We’re Looking For Strong communication skills with both customers and internal teams We are open to: A seasoned supervisor OR A strong Journeyman / Lead Tech ready to step into leadership Mindset, leadership ability, and professionalism matter just as much as tenure. What’s In It for You Salary position ($90K–$120K based on experience) Company vehicle Opportunity to grow with a rapidly expanding data center division Leadership path with long-term advancement potential Direct impact on building out a developing sector of the business If you’re a strong commercial HVAC professional ready to step into a leadership role — or an experienced supervisor looking for a stable, growth-focused company — we’d like to talk. Requirements 5+ years of commercial HVAC experience Prior lead technician, journeyman, or supervisory experience preferred Strong troubleshooting ability in commercial and industrial systems Experience in data centers or interest in growing within that sector Working knowledge of BAS / controls systems Ability to mentor and guide technicians in the field Benefits Health Insurance, up to 4 weeks PTO, Retirement Plan, Company Vehicle, Growth Path AND More

Company

Rossorecruiting
Marietta, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Rossorecruiting's careers site·first seen 7 Aug 2026·last verified 8 Sept 2026·How we source jobs

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