Hybrid Service Engineer - Huế

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.
The Hybrid Service Engineer's main responsibility is customer facing, field service and application support.  The major focuses are on timely repair, and installing new and older Roche’s instruments, to ensure minimum instrument downtime and foster work efficiency. Complete full service reports and complete all paperwork associated with each service activity. A high level of communication within the department with accurate and relevant feedback to the proper departments related to equipment performance.

Our Opportunities

• Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
• Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications, by testing and analyzing the instruments performance.
• Remote and on-site support related to Roche diagnostic products such as instruments, reagents or user’s  handling.
• Develop effective troubleshooting strategies and training activities to minimize repeated errors.
• Install and de-install equipment at the customer's facility to ensure full functionality according to manufacturer's specifications.
• Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
• Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
• Diligently manage spare parts submissions with compliance to spare parts processes for stock, installations and return of old spare parts to the department.
• Actively participate to improve resolution rate, instrument up time, department collaboration and support services towards customer satisfaction
• Commitment to meet the customers’ demands regarding travel, after hours working schedule as requested by the line managers and department managers
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Conduct business in full compliance to Behavior in Business, Behavior in Competition, Online and compliant post sale service support

Who You Are

• Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and preferably 1 year related experience.
• Clinical laboratory and/or quality management experience will be an added advantage.
• Effective Communication & Customer care handling skills
• Good interpersonal skills & ability to work independently and as team player

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.