Implementation Consultant - UKI
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What you'll do
- Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives.
- Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices.
- Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria.
- Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations.
- Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU.
- Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation.
What they're looking for
- 2-5 years’ experience within SaaS, software implementation, Professional Services, Customer Success, Business Analysis or consulting environments.
- Experience acting as a customer-facing point of contact during projects or onboarding engagements.
- Experience gathering requirements and translating business needs into software solutions.
- Strong understanding of the software implementation lifecycle.
- Experience facilitating workshops and stakeholder discussions.
- Experience creating and maintaining functional specifications, implementation documentation or business requirements.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Want to be a part of a company that’s making a difference?
We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.
🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.
📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.
Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.
Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!
About the Role
As an Implementation Consultant (SaaS Solutions), you will lead customer onboarding projects, facilitate discovery workshops, configure solutions and guide customers through successful adoption.
Key Responsibilities:
1. End-to-End Project Delivery
Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives.
2. Client Requirements & Solution Design
Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices.
3. System Configuration & Quality Assurance
Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria.
4. Stakeholder Engagement & Workshop Facilitation
Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations.
5. Client Relationship Management & Knowledge Transfer
Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU.
6. Continuous Improvement
Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation.
What we're looking for:
2-5 years’ experience within SaaS, software implementation, Professional Services, Customer Success, Business Analysis or consulting environments.
Experience acting as a customer-facing point of contact during projects or onboarding engagements.
Experience gathering requirements and translating business needs into software solutions.
Strong understanding of the software implementation lifecycle.
Experience facilitating workshops and stakeholder discussions.
Experience creating and maintaining functional specifications, implementation documentation or business requirements.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving capabilities.
Our Benefits:
We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
🌴 Generous Paid Time Off
🍼 Extended Parental Leave
❤️🩹 Robust Health Coverage
💡 Accelerated Learning Paths
🧘♂️Team Wellness Initiatives
📆 Company-wide Events
🌎 Employee Resource Groups
⭐️ Recognition awards
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process.
If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly.
At EcoOnline, we may use AI-assisted note-taking technology during interviews to help capture key discussion points accurately and allow interviewers to focus on the conversation. AI is used only as an administrative support tool. All candidate assessments and hiring decisions are made by trained recruiters and hiring managers. We are committed to handling personal information responsibly and in line with applicable privacy regulations.
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Company
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