NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs
1 month ago
Apply with autofill
Apply with autofill
Tink·Fintech·1 month ago
1 month ago

Implementation Director

Dubai, United Arab EmiratesSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Tink

How you compare FREE

?
Your scoreYour score: not yet known
→
53
Top 10%Top 10%: 53 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Arab Emirates.

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale.

Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded. 

Qualifications

Basic Qualifications:

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

  • Russian speaker is highly desirable
  • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  • Over 15 years of experience in technology-driven financial services, with a strong focus on leading large-scale implementation and transformation projects for global fintech's and banks.
  • Detailed technical knowledge of payments ecosystem in GCC countries, more specifically implementation and certification of Jaywan and AEP Switch in UAE
  • Technical knowledge of payments and banking platforms operating in the cloud in a microservice architecture, with REST/JSON API’s and data streaming.
  • Educational background in solutions architecture and software engineering. Cloud certifications are a plus.
  • Having completed a core banking, payments transformation implementation from contract signature to production live.
  • Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
  • Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
  • Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
  • Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Fintech

Company

TinkFintech
Dubai, United Arab Emirates

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Tink's careers site·first seen 26 Jun 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • GTM Director - Dubai at LegoraDubai, United Arab Emirates–match not yet calculated
  • Wealth Planning Director at titanwhDubai, United Arab Emirates–match not yet calculated
  • Assistant Vice President - Events at aldarAbu Dhabi, United Arab Emirates–match not yet calculated
  • Vice President - Wealth at aldarDubai, United Arab Emirates–match not yet calculated
  • Head of Middle East, Africa and Central Asia – BNY Investments (Senior Director – Client Executive) at BNYDubai, United Arab Emirates–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India
  • Retail Sales Associate jobs in United States