Implementation Engineer
Bengaluru, IndiaHybridFull-timeEntry · 0-2 years
About this role
Job Title: Implementation Engineer
Experience: 0 to 2 years
Role Summary
We are seeking an Implementation Engineer for Saner Products, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, Solution Architects, and internal Engineering teams to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform.
Key Responsibilities
- Lead and execute end-to-end deployment of Saner CVEM platform across
Windows, Linux, and macOS environments.
- Perform installation, configuration, and troubleshooting of Saner agents, middleware and integrations (e.g., ITSM, CMDB).
- Conduct environment assessments to understand customer infrastructure, network architecture, and endpoint management workflows.
- Collaborate with Sales teams during pre-sales activities to assess technical feasibility, scope requirements, and set accurate expectations.
- Create implementation plans and technical documentation that guide customers through the deployment process.
- Collaborate with Solution Architects to finalize deployment architecture, including on-premises, cloud, and hybrid models.
- Troubleshoot complex technical issues during implementation, working with Engineering teams to develop solutions when needed.
- Develop scripts, tools, and automations to streamline the implementation process and ensure consistent, high-quality deployments.
- Partner with Product Management to communicate customer requirements and influence the product roadmap based on implementation insights.
- Identify gaps and collaborate with Product teams for continuous enhancement of deployment processes.
- Guide customers on best practices for patch management, vulnerability remediation workflows, compliance configurations and other modules using Saner CVEM.
- Perform data onboarding and validation activities, ensuring scan coverage, patch repository setup, and policy configurations.
- Manage integration with third-party tools such as ServiceNow, Active Directory, Azure AD, WSUS and SCCM.
- Create, organize, and maintain deployment documentation, runbooks, and configuration templates to support consistent implementations.
- Provide post-deployment stabilization support and ensure a smooth handoff to the Support teams.
- Conduct use case-driven, hands-on training sessions on Saner CVEM modules and enable customers to effectively utilize dashboards, reporting features, and operational workflows.
Required Skills:
- Strong understanding of Endpoint Security, Patch Management, and Vulnerability Management processes.
- Exposure to public cloud environments (AWS, Azure, GCP).
- Strong analytical and troubleshooting skills with a customer-centric mindset.
- Ability to manage multiple deployments and work in a fast-paced environment.
- Strong collaboration skills to engage effectively with Product, Engineering, Sales, Marketing and Support teams.
Good knowledge of below:
- Windows Server & Desktop OS, Linux distributions (RHEL, CentOS, Ubuntu.etc.), and macOS environments.
- Networking (TCP/IP, Firewalls, Proxies, DNS, VPNs) and enterprise IT infrastructure.
- Directory Services (Active Directory, LDAP, Azure AD).
- ITSM tools like ServiceNow and integration concepts (APIs, Middleware).
- SSO implementations using SAML, including integration with Identity Providers (IdP) such as Azure AD, Okta, etc.
- PowerShell, Bash, or Python.
- Cybersecurity concepts and understanding of vulnerability classification standards such as CVE (Common Vulnerabilities and Exposures) and CCE (Common Configuration Enumeration).
Soft Skills
- Excellent written and verbal communication skills.
- Excellent documentation and presentation skills.
About You
- BSc/MSc degree in Computer Science, BE / M.C.A in a Computer, or a related field.