In-Room Dining Supervisor - W Edinburgh

W Edinburgh is hiring an In-Room Dining Supervisor to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level. 

ABOUT THE ROLE 

Reporting to the In-Room Dining Manager, the In-Room Dining Supervisor at W Edinburgh will have overall responsibility for daily operations of the In-Room Dining team, ensuring guests receive a flawless service. 

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organised, detail-oriented and passionate! 

As an In-Room Dining Supervisor, key aspects of your role will include: 

• Create a positive working environment, while providing support and guidance to the room service team 

• Ensure high levels of service are being achieved 

• Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present 

• Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests 

• Maintain cleanliness of work areas, china, glass and silverware before serving it to guests 

• Present physical and accurate check to guests and process payments on service 

• Follow health and safety guidelines and policies to report accidents and injuries

Our ideal In-Room Dining Supervisor is someone who has: 

• Strong organisation and multi-tasking skills 

• The ability to stay calm under pressure 

• The ability to prioritise 

• Confidence interacting with guests 

• Good communication skills 

• A positive mindset 

• A genuine passion for working in hospitality 

In return for your hard work, we give you: 

• World class training and development, including leadership development 

• Unlimited career opportunities (internationally and locally) 

• Enhanced holiday entitlement – starting at 28 days (including bank holidays) and increasing with length of service 

• Company pension scheme 

• Private medical insurance 

• Wellness and mental health programmes 

• Discounted accommodation, food and beverage in over 9,000 hotels all over the world! 

• Discounts for your friends and family

ABOUT THE PROPERTY 

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. 

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. 

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. 

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. 

If this sounds like the perfect place for you, apply to be an In-Room Dining Supervisor with us today!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.