Humana·1 day ago
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Inbound Contacts Representative
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What you'll do
- Serve as the first point of contact for members and providers.
- Handle a high volume of inbound calls.
- Address benefit and service questions.
- Resolve concerns.
What they're looking for
- customer service experience
- strong communication skills
- customer service
- inbound call handling
- typing skills
- computer navigation
- documentation
- hipaa compliance
- issue escalation
- workflow adherence
- healthcare industry knowledge
- bilingual english spanish
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Take on the role of Inbound Contacts Representative, serving as the first point of contact for members and providers. Handle a high volume of inbound calls, address benefit and service questions, and resolve concerns. Ideal for candidates with customer service experience and strong communication skills.
Skills
- customer service
- inbound call handling
- typing skills
- computer navigation
- documentation
- hipaa compliance
- issue escalation
- workflow adherence
- healthcare industry knowledge
- bilingual english spanish
- call center operations
- remote work technology
- virtual training
Company
Humana
Nationwide, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.