Inside Sales and Support

Position:                       Inside Sales & Support

Employment Type:     Full-time

Employment Class:    Salary, Exempt

Benefit Package:        Full

Supervisor:                  Inside Sales & Support Manager

Inside Sales

This person will be responsible for configuring application and control systems to meet customers’ needs.  The representative will interact with the customer via phone, e-mail, and in person to understand their application and control needs.  Once understanding the customer’s needs the representative will configure and quote a system.  After the configuration is finalized, they will ensure the customer has the necessary support during installation and implementation of the SurePoint system.  This person will support and interact with the territory sales staff to create a seamless customer experience.

Success in this role will require possessing and acquiring significant knowledge about agronomic practices, farm equipment, and SurePoint products.  Configuration and quoting will be done via SurePoint’s business management platform, Microsoft Dynamics GP and Microsoft CRM.  The individual must learn to navigate these systems both efficiently and accurately.

 

Customer Support Representative

The individual will provide support for SurePoint products, predominantly by phone and occasionally making a field service call.  Success in this role will require knowledge and expertise in the following areas:

• Electronics, 12v DC and 120-240v AC
• Fluid flow dynamics
• Hydraulics
• Plumbing design
• Communication to determine the customer’s problem and implement solutions

We prefer an individual with experience in current crop production practices and equipment.  The selection process will evaluate the technical and mechanical aptitude of an applicant as an indicator of the ability to acquire the required knowledge.

 

Supervisory Responsibilities

This position does not have supervisory responsibilities.

 

Expenses

The employee will be issued a company credit card to use for all travel and other expenses incurred while executing the duties of the position.  You will complete an expense report and return in a timely manner.

 

Vehicle

The employee will be issued a company vehicle for all business travel.

Other Duties 

The position will have other duties not specifically defined above that are essential for the overall success of SurePoint Ag.

Being a member of the SurePoint Ag Team

In addition to the specific duties detailed above, you are expected to provide support and assistance in achieving the overall goals and objectives of SurePoint Ag through collaboration, teamwork and communication.

Location and Travel

This position will be located at the SurePoint facility in Atwood, KS.  Travel may be required at times to support sales events or for field service calls.  Travel will not exceed 10%.

Training

No specific training program exists for this position.  The individual will be expected to learn through experience, study product manuals and documentation, and ask questions for clarification.  SurePoint does emphasize employee development.  Opportunities will exist to attend specialized training throughout the course of employment.

Skills & Abilities Vital for Success

• Exceptional communication ability with co-workers and customers via phone, e-mail, and interpersonal dialog
• Team player
• High level of technical expertise about the products offered by SurePoint Ag Systems
• Ability to gain knowledge through experiential learning
• Problem-solver—the ability to evaluate a situation, determine possible solutions, and implement the solution determined to be the best course of action.
• Self-starter
• Embrace a dynamic and constantly changing workplace